To think some of the staff at ds's nursery could at least treat me like an adult?

[LittleMarshmallow]

I have been thinking about this all night tbh, anyways I went to pick ds up from nursery last night and spoke to one of the staff and told them that a childminder would collect him on Tuesday night and that I would give them a signed letter with her details and a password to ensure they knew who she was, the nursery is shut until Tuesday now for local holidays.

I have done the above before with both ds's gran and grandad, yet this time the staff member took exception to this and was really rude and nasty to me telling me she wouldn't make a decision I would need to contact the nursery head teacher who isnt back till tuesday to consider this.

Normally I would have brought the childminder in etc but since I was was meant to start uni last week and my childcare arrangements fell through it is last minute. I don't mind the whole concern about ds but the attitude and rudeness really upset me it isnt the first time this has happened.

AIBU to think that they could accepted it was a difficult situation and instead of making me feel worse etc helped?

The member of staff wasn't doing what you wanted, no. Then again, maybe they've been told to be more robust about who picks up who's children. Maybe they really didn't have the authority to act. Rudeness never acceptable in the service industry, of course, but you can always complain about this person to their manager.

The staff member sounds a "jobs worth", and the type who can't make a normal everyday decision without the boss there, and probably also delights in putting people in their place. I'd consider taking my kid out of a place like that - it may not be a nice environment.

I can't understand what her problem was tbh. You gave them advance notice.

Query it next time and ask what the usual procedure is. The point of passwords is so they don't have to have met you before!

Write down what was said and how it was said. Firstly this will make you feel better. Secondly will help yopu to decide whether this woman is worth complaining about. Thirdly i would if i could), never aske her or involve her in anything again. There must be more than one staff member there, if she smiles ignore her etc. get on well with the other staff even if you do not like tham and that will piss her off hehehe

YANBU

Good luck and worrying all night about some rude power hungry trout when you need to be positive and focused on yourself, children, chores prospect of starting uni does not help us momns.

I would complain and say that you feel you have lost faith and trust in the staff whence it might become appropriate for you to approach another member of staff in the future on such a matter you feel is vital to your child's safety.

good luck

remember she is serving you and YOU are in control.

remain calm and polite

X

Sorry was taking so long to reply was at uni last night, thanks yes I shouldn't let it get to me however I have been ill for a long time and have no self confidence right now maybe why I was doubting myself.

There have been other issues with this and one other member of staff, however as ds is now 4 I dont want to move him nurseries as if I dont get on with his teachers I can hardly move him schools. I do get on really well with the other 4 members of staff unfortunately it is just this woman and one other who are there mon, tue, wed evening still silence might be the way to go.