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AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

Original poster

to want a full refund right now?

29 replies

griffaloschild · 21/09/2010 17:59

Sorry this might not be in the most appropriate topic but I'm quite cross about this, and wondered if anyone can advise.

I ordered a pair of boots from ASOS yesterday, they cost £150, and I got next day delivery as I want them for Thursday. Parcel came today and it was not a lovely pair of boots it was a cheap mac. I emailed them and basically they are saying they don't have any more boots so I can have a refund but only when I have sent this other item back and they have inspected it.

Its their mistake, why should I wait for a refund? Is this legal?

OP posts:
catinthehat2 · 21/09/2010 23:00

I think MrW has it:

mac = unsolicited goods they need to collect (you can keep if they don't)

boots not received, but £150 deducted = take it up with CC company to get your money back

it's not a YANBU/YABU, it's basic consumer law.

Original poster
griffaloschild · 22/09/2010 12:56

Ok, update, you were all correct (although they didn't admit it)!

After an exchange of 9 emails and on the third time of asking them to call me, someone called me from ASOS. They were very nice and very apologetic, they said they could arrange a courier to come and collect wrong item (at a time to suit me - well half day) and once that was arranged they could issue a refund straight away. A few minutes later I received an email saying the refund had been issued and would be back in my bank account in 24hours (although I will be monitoring this closely). (BTW - haven't got a credit card).

So, I've gained a stress headache, wasted a lot of time, and will have to keep a crazed toddler inside our tiny house for a whole half day. But at least justice has been done.

Thanks for all your help - don't think I could have kept up the moaning without it.

OP posts:
messylittlemonkey · 22/09/2010 13:01

FWIW, I ordered four things from ASOS a couple of weeks ago and none of them were suitable/fitted etc. I sent them back and got an email pretty quickly saying that refund would be issued shortly and it was.

Bloody annoying for you though!

Original poster
griffaloschild · 22/09/2010 13:06

Yes, turns out they're not totally shit, just a bit shit.

Not sure what I'm going to do with all this cortisol Grin

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