I can't see why the council is taking any notice of these complaints. Our council's website says
How we deal with the complaint will depend on the type of noise, how loud it is, what time of day it takes place, how often it occurs and for how long it goes on. Each case is decided on it's own merits and is assessed according to what a reasonable person would accept.
Complaints we can deal with under Statutory Nuisance Legislation
* Loud Music
* Barking Dogs
etc
A statutory nuisance is prescribed by law and is either ?prejudicial to health or a nuisance?. Basically it must be persistent. A noise that occurs very occasionally or is of short duration is unlikely to be a statutory nuisance.
Things we cannot deal with formally include:
* Slamming doors
* Household appliances
* Noise from children
* Hard floor noise
* Shouting
Can't get plainer than that. On what grounds are they taking the complaints seriously?