I have to pay to return a faulty car seat

[Enzyme]

I bought a fairly expensive car seat from the Internet but the straps are not working properly so I contacted the shop and they said I'd have to pay £30 for a courier to pick it up and for them to examine it. I've gone ahead with it and it's not the money that bothers me but the fact that I'm being penalised for faulty goods.
Wish I'd bought it from mothercare or similar now.

surely the refund for the car seat should also include courier fee refund too. As I understand it, and am no expert, you usually have to pay return postage if you don't want it or change your mind, but if it's faulty, the seller is obliged to pay postage.

Amazon return policy for example is this.

Good luck, look into it and push for refund for both.

Grr, that's really annoying.

I like your name btw, are you a scientist?

(or, you know, a helpful and less inane comment, like nurseryconcerns')

Thanks I did think there was a difference in return policy between changing your mind and faulty items. The company seems a bit dim as it's taken several repetative conversations to get this far. I'll chase up the refund after they've fixed it.

Yes I'm a scientist "off ramp" from my work as a researcher until dd is a little older ( I like the term off ramp, heard it the other day)

if the item is faulty then the company is responsible for return costs.i had similar issue with sewing machine and got advice from trading standards.
found this on the warwickshire trading standards site
if they are faulty, you should not be charged anything, including the cost of returning goods.

www.warwickshire.gov.uk/web/corporate/pages.nsf/Links/BFF515F380A7E94680256B81003BEC0A

I would write them a note outlining that, if you had been in an accident whilst using that carseat, they would now be under litiagation for a vast amount of money, and their business reputation would suffer irreversibly, thus losing them thousands of potential customers. Am surprised they're not falling over themselves to reimburse you, given how dangerous it could have been for you and their business.

Have a look at trading standards/statutory rights- you shouldn't have to pay anything.

In addition, I would want assurances that they were conducting investigations into whether it was an isolated fault or anther it could affect the entire range