Perhaps this is not the right place to post this but anyway...
Have just had the most fantastic customer service from Sainsburys. Did an online order, apples arrived bruised. Sainsburys customer service guy couldn't have been nicer or more apologetic. Agreed that this wasn't up to standard. Arranged a refund straight away of cost of apples and also of delivery fee. Also spoke to store who packed my order to make sure this wouldn't happen again.
Completely different experience to my one and only online shop with Tesco. Delivery was late and incorrect item delivered. Delivery guy was lovely but Tesco customer services were terrible. Kept passing me from person to person and justifying what had happened, that their delivery depo was in midst of reorganisation and so no-ones fault. However totally disregarded inconvenience caused to me! Finally offered me £10 off my next online shop which I never used as I was so hacked off with Tesco at this point and didn't want to shop with them again.
Have also tried Ocado once and thought they were pretty good.
Just wondering which online supermarket others use and which they feel is best.
I don't online grocery shop very much but probably will find it more convenient in the near future with brand new bub and active toddler.
Thanks!