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AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

To want OUR money back?

18 replies

veyron · 12/08/2010 16:17

Ok to cut a long story short....

DH and I got married a couple of months ago, booked a photographer who was very reasonable and also reccomended by friends of ours. Couple of weeks after wedding, photographer delivers proofs for us to check, DH and I couldn't pick 60 out of possible 250 so decided to take them all. Photographer ran through various options WRT to other wedding guests ordering prints etc and also mentioned that they too could get a disc containing ALL 250 pictures that they could print from however many times they liked but that they couldn't copy the disc. Each disc would cost £25.

Anyway I texted various family members and explained that a 7 x 5 print of each photo ordered would be £2 but a disc of all 250 photos was available for £25. I also explained that the disc could not be copied but could be printed from endlessley.

Received numerous orders for discs including one order from an aunt and one from her cousin who both wanted a disc.

We then placed the orders with the photographer and he delivered the discs the following week (we paid for all disc C.O.D.) the following weekend we did the delivery circuit and people paid their £25 etc, then we got to my aunts (it had been arranged that she would pay my Aunt her £25 and I would pick it up from there while I delivered the disc) Once we Aunts house she told us that she didn't have her £25 on her and that she hadn't seen her cousin yet either, that's fine I said, just pop it round next weekend when you come round.

Following weekend Aunt turns up, and explains that neither she or her cousin were very impressed with the photographers disc and that they din't want the discs after all and to cancel the order and they would give back the discs, I then told her we'd already paid for them and her reply was....."well I'll have to speak to my cousin about it" Was really pissed off with her at tris point but bit my tounge. Then recieved a text from Aunt yesterday to ask if wanted to meet for a pub lunch next week as she's on Annual Leave, I texted back to say probably not as DH and I are skint till payday and BTW did she have any luck with the photographer? Her reply was....Cousin is going to email him this week, don't worry we'll get your money back love xx

I mean seriously?! AIBU to be rally fucked off about this? My Aunt had seen all the photos before ordering a disc and I explained that the disc had nothing fancy on it, just the photo's and I know she will have relayed all of this back to her cousin so it's not a case of neither of them knew what they were buying! really fffing Angry

OP posts:
PaulineCampbellJones · 12/08/2010 16:23

I think even if she wasn't impressed with the photos she should have paid you and tried to get HER money back! YANBU.

JaneS · 12/08/2010 16:25

How annoying - last thing you want right now! Can you get your husband to call them - perhaps it'd come better from someone whom they've not known as a child.

Btw, it sounds as if she doesn't realize the urgency - you might need to explain exactly what 'skint' means!

QueenofAllWildThings · 12/08/2010 16:26

What was she not impressed with?? what was she expecting?!

Jacksmybaby · 12/08/2010 16:27

YANBU. That is just taking the piss.

electra · 12/08/2010 16:30

YANBU - shoddy behaviour on their part. It sounds to me like they just didn't want to pay the money.

cupcakesandbunting · 12/08/2010 16:32

YANBU, that's just downright fucking rude. Not only is she putting you out of pocket but she's insulting your wedding pictures, effectively. If it had been me and I hated the disc, I would have paid you your £25 and kept my distaste to myself.

diddl · 12/08/2010 16:33

How awful for you.

Did they actually understand what it was that they were paying for?

I really can´t think that any of my relatives would have wanted 250 pics of my wedding!

sapphireblue · 12/08/2010 16:49

she is probably taking the piss and has printed out the photos she wants. I wouldn't have thought the photographer will refund you for that very reason tbh. She should give you your money back and deal with the photographer herself.

GetOrfMoiLand · 12/08/2010 16:53

There is no way the photographer will refund you - why should he?

The selfish buggers - they can't just change their mind and leave you out of pocket like that.

Have you got a fearsome Lou Beale type matriarch in the family who can go and Sort 'Em Aht?

veyron · 12/08/2010 16:55

I didn't think I was being unreasonable and TBH I am really shocked by their behaviour. I really want to say something and I really want our £50 back as like I said before we are really skint till pay day, but not sure how to handle this one!

diddl - Yes they knew exactly what they were paying for I made sure I explained exactly what it was they were getting for £25. A disc that had 250 photo's from our wedding, nothing more nothing less.

OP posts:
LIZS · 12/08/2010 16:55

Agree the photographer doesn't know if they've copied it and want a refund. Tell them you've realised that it was non-refundable and ask for your cash.

MrsIndianaJones2 · 12/08/2010 16:56

YANBU.

Lonnie · 12/08/2010 16:56

£25 for a disc of 250 wedding photos? OMG WHAT A BARGAIN

YANBU your aunt and cousin are they ordered teh dvd knowing what it was they had ordered what is their excuse? what dont they like?

veyron · 12/08/2010 17:00

Lonnie - I haven't got a clue what it is they don't like, I really don't see what the problem is they saw the photo's, knew exactly what was on the disc and ordered a copy? I must be missing something Hmm

OP posts:
diddl · 12/08/2010 17:20

Oh I didn´t realise that they´d seen the disc.

Looks as if they are trying to pull a fast one!

veyron · 12/08/2010 18:06

diddl - That's what I mean. The thing is they are usually normal decent people, just can't understand why they are being so funny about paying us our money its £50 in total! Could really do with that ATM I'm going to have to say something I think.

OP posts:
Myleetlepony · 12/08/2010 18:10

You need to sit down and talk with them about this. They ordered the goods and got them. You kindly paid their share, but if they have a problem then they need to take it up with the photographer, you can't afford to remain out of pocket while they argue the toss.
Very unfair on the photographer, they've probably ripped off the photos by copying the disc, so I'm sure he will have a clause here saying the discs are non-returnable. But most of all unfair on you, and they need to be told that in no uncertain terms.

JaneS · 12/08/2010 18:14

I wonder if it's not the wedding-mentality kicking in? I think some people assume that, if you are getting married, you must be well-off and will undoubtedly get lots of money as presents ... so you can stand them taking advantage. I think you need to set them straight about just what 50 quid means to you? It's not a small amount of money.

You could always tell a white lie and say the photographer doesn't want to deal with you as an intermediary so can they give you the money now and deal with him only?

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