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AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

Original poster

In thinking this is very bad ebay manners

26 replies

Fibilou · 07/08/2010 16:43

I recently sold some of DDs things on Ebay. One woman bid on several lots and got a lot of baby clothes practically for nothing. She has given me 2 x neutral feedback because she had to go to the post office to collect her parcel as she had given me the wrong address and I had dispatched the parcel before she gave me the new one.

But what has made me really angry is that she has left me negative feedback for a set of 4 white bodysuits. She claims there is a stain on one of them. I find ths difficult to believe as they were unworn and I would not have listed something stained; I put 2 additional bodysuits and a bib in the pack - FOR FREE and advised her as such. I can only imagine that there must have been a tiny stain, invisible to the naked eye - on one of the ones she got for nothing.

I am really pissed that not only did she not mention the free stuff I gave her, she gave me negative feedback before communicating with me - on something that she either got for free or paid 13p for.

AIBU to think this is pretty shitty behaviour and to leave feedback accordingly

OP posts:
redpyjamas · 07/08/2010 16:46

YANBU.

This is my first ever post on this topic :-)

That woud really wind me up too, especially as people do tend to take note of feedback when deciding to bid.

Any way you could somehow communicate with her, and ask her to retract it before leaving hr feedback?

dmo · 07/08/2010 16:52

i am done with ebay so cross with them

my son sold his bike for £155 on the ad it said pick up only. the kid that won it lived 2hrs away and asked if we would meet him half way so i said yes.
i finished work at 6pm the train left at 6.30pm so rushed to meet son at the station and made the 1hr jorney there. met the kid who was with his parents and he had a look at the bike then said after about 30mins of riding on it that he didnt want it Angry me and ds had to leg it for the train home and after 3hrs of messing about and the price of train tickets we still had the bike.

i put into ebay that non payment had been received but ebay still took £18 from me for the sale even tho no money had been paid

PavlovtheCat · 07/08/2010 17:08

I would like to say YANBU and I am too done with ebay.

I sold an item, an expensive item and the person is claiming it is faulty, which is most certainly was not. I have a suspicion he dropped it/wired it up wrong (he posted to tell me it did not work at 1am in the morning, it was an amp) and now he is claiming the full amount back, including postage costs. I am aware that likely paypal will rule in his favour as they favour the buyers, and I will be sent back a broken amp that I cant resell and be out of pocket for not only £125 that i sold it for, but also for £15 postage costs. AND, AND, i will get negative feedback.

blueshoes · 07/08/2010 17:13

Filibou, sounds like a bad experience with a piss-taker.

When you go on her profile, check the tab which says 'feedback left for others'. Then you can see whether she routinely slags off sellers.

I believe you have the right of reply to her feedback accordingly on your profile. Just state your case simply and politely - other buyers know there are nut cases out there.

Then ban her from bidding from any more of your items. Whilst you are at it, you should also ban buyers with unpaid item strikes.

FindingMyMojo · 07/08/2010 17:14

YANBU - sounds like your buyer was rude, ungracious & totally taking the piss.

we're not all like that!

re DMO's bike story Shock

blueshoes · 07/08/2010 17:22

DMO, you might be able to file for an unpaid item strike against that buyer. It might be a bit of a faff and take a while, but I have put in my listings (esp self-collection ones) that I file unpaid item strikes, to warn time-wasters.

Unpaid item strike.

eBay then has to refund you the final value fee.

Timbachick · 07/08/2010 17:35

YADNBU. There seem to be quite a few ebayers who routinely take the piss! So far, I have been fairly lucky with only a few such people trying it on.

I think you do have the right to reply on negative feedback - you can also start a dispute case if you want: go to community or talk to ebay and you will be guided through the process. I think it is totally unreasonable to be able to leave negative feedback when they haven't even tried to communicate with you.

Do try a dispute and indeed, reply to this persons feedback - future potential buyers will then be able to read your response.

Good luck.

pigletmania · 07/08/2010 17:47

YANBU rude and what e bay is not about. However, it does puzzle me why people put their childrens used clothes/toys on e bay when you might not get much for them anyway, plus the hassel of posting and packaging and limited to £4 p&p, not worth imo, may as well give them to someone who needs them or charity.

SloanyPony · 07/08/2010 17:58

I would only allow a person to pick up an item that was local pickup only if they had already paid by paypal.

They are bidding to buy the item, not to look at it.

To the OP - YANBU, what a cow. I'm done with ebay for this kind of thing - kids clothes, 2nd hand clothes of my own - unless a really special designer item with excellent resale, I just can't be bothered with the faff. Once you've photographed it, listed it, and posted it, to then hear there is a problem is boring beyond belief. Specially when you know its bullshit.

I never offer discounts for items they say are stained or something - I say if they post them back I'll give them a refund, including postage if I can see a stain as mentioned. I never hear from them again. They are trying it on.

pigletmania · 07/08/2010 18:03

Totally sloany, I only ever put designer stuff that I know would get a good resale and yes, they should not pick it up unless its paid for, you would not post it if it was not paid for iyswim.

GeekOfTheWeek · 07/08/2010 18:25

I won't sell on ebay anymore as it is just shit. Any dispute is always the sellers fault, regardless. Fucks me off.

expatinscotland · 07/08/2010 18:30

I only buy on Ebay for this very reason.

I got burned by a buyer once a few years ago and never sold again.

Spacehopper5 · 07/08/2010 18:43

This reply has been deleted

Message withdrawn

Goodadvice1980 · 07/08/2010 20:31

ebay does seem to be a timewasters/scammers paradise these days :-(

SloanyPony - if you let people pay via paypal and then collect in person you are leaving yourself wide open to be scammed! A buyer could pay with paypal, collect the goods and then file an INR case. As you cannot prove delivery the buyer would win! This is a well known scam now.

PavlovtheCat · 07/08/2010 21:05

OMG do people actually do these things now?! I am so Shock that people have no shame. I was told that in my case, it could easily be that a faulty item is returned while they sell on the one received from me.

fibilou tbh if you had a 100% track record and been a personal ebayer for a long time, I would not necessarily take much notice of that bad feedback.

fruitstick · 07/08/2010 21:30

I too have given up selling baby thongs on eBay I gave a bin bag full of stuff to oxfam this morning

Last time I had one sale where the buyer was in Dublin. I told him that the postage cost was explicitly for the UK early and got a price from the post office for Irish post. He said it was outrageous that he should pay £4 postage for something that he'd paid £1.50 for.

The other one paid £1.25 for a set of next dungarees and vest which she said were stained. I was mortified and refunded her money but then she asked for the cost of return postage too vi told her to give it to charity if she didn't want it but she wasn't keen. I suspected she could post it free from work!

Too much trouble if you ask me.

Original poster
Fibilou · 07/08/2010 21:37

Baby Thongs, Fruitstick ? What a thought :D

OP posts:
Original poster
Fibilou · 07/08/2010 21:38

And I'm not going to bother putting any more stuff on there, anything else I want to sell I'll take a table at the NCT

OP posts:
Original poster
Fibilou · 07/08/2010 21:40

I have left the following reply on my feedback (had already given her positive feedback)
"no mention of the 2 free bodysuits and free bib I sent you then ?"

OP posts:
expatinscotland · 07/08/2010 21:44

Gumtree.

fruitstick · 07/08/2010 21:47

Oh honestly! I've got a new iphone and I can't work the damned thing. It keeps changing things and my fingers are too fat.

PurpleCrazyHorse · 07/08/2010 21:49

Some one tried it on with one of my items - a once worn Mothercare satin dress. Said it had an iron burn mark (it had never been ironed Blush). I told her it was in perfect condition as per the photos and she should raise a complaint with Royal Mail. Never heard from her again.

LucyLouLou · 07/08/2010 21:56

I won't use eBay after they changed the feedback system, now that sellers can't leave negative feedback, the system is open to ridiculous amounts of abuse.

To answer your question though, YADNBU.

PotPourri · 07/08/2010 21:56

I'm also fed up with selling. It's crap. Actually there are qwuite a few sellers who are rubbish too, I'm kinda over buying too as i have been stung on postage and rubbish items - have disputed as, yes, ebay always favour the buyer, but it is really disappointing for the kids when it was something for them...

LOL fruitstick!

blueshoes · 08/08/2010 08:08

Goodadvice, I used to be able to stipulate cash on collection only for self-collection items, for the very scam reason you mentioned. But now, eBay insist you have to provide paypal as a condition for all listings.

So I am forced to allow payment by paypal. I say 'cash on collection is fine' in my listings though.