Honestly! Duncan Bannatyne would not be pleased!
I'm looking for a gym. I thought 'I know, I'll go back to my old one' (I had to give up when pregnant as they didn't have wheelchair access and I was unable to walk for quite a while).
Anyhoo, I sent them an email yesterday to say 'can you please let me know what the membership rates are these days' and a few emails went back and forth (none with the rates as requested) but during which I explained I would be a returning member and that I was considering a few clubs.
Agreed to go in today for a 'free tour'. So I pitched up in my workout gear (they normally take you round and expect you to be able to have a go on things etc so it's good to go prepared).
I get there and membership advisor says to go sit in cafe and she will come and join me.
She comes over sits down and says 'right so you want to sign up again'.
'Um well actually I'd like to know about the rates'
'Rates are these' 'which are you going to go for'.
'Umm has anything changed during the five years I
haven't been here'
'What do you mean'
'Well I notice there is a lot of building work going on, has anything changed, any new facilities or anything'.
'well obviously we are building a spa and there are a few machine changes, but I'll show them to you when you've signed up. So will it be a year or monthly?'
'I'm not decided which is better, I have to discuss childcare issues with my DH because if I am going to do offpeak he'll have to agree to look after the kids'.
'Well of course the sooner you sign up, the more you save' (they have a 'get the rest of the month free').
'Right'
'So which will it be'
'I'll need to get my bank details to do that, and I don't have them right now'
'Right well I'll show you the way out and you can come back with them'.
(Bearing in mind I could have signed up and paid on my credit card or in cash).
'So, no tour then'.
'Not if you are not going to sign up, no'.
If she'd have looked on her computer she could have seen instantly I was a long term member and was very likely to come back - and was only asking for someone to be civil and answer my questions.
AIBU to just expect not to be railroaded?
Please someone come and tell me there was a reason for this woman to be such a total witch? I feel very sorry for gym newbies if this is the approach she takes. Are there no double glazed windows to be sold anymore?