to think BTshould have a complaints department

[nomorebooze]

BT is a joke!!!!!!!!!!! they have the monopoly and dont they know it how the hell are you supposed to make a complaint about them??????????? answers on a postcard, aaaaarrrrrrrrrrrrrrrrrgggggggggggggggggggggggggggg! so so frustrating.

Yep, same here hophop.

Do you know that you can ask at the Post Office to have a BT line switched on - my friend has just done this after having the same problems as me.

Apparently the service comes from BT but you deal with the Post Office and the bills, etc come from them.

In case any of you are interested the number is 0800 092 0500.

Just about to try this myself.

BT are horrible.. I had a nightmare with them trying to sort out a broadband problem which culminated with 1 person I spoke to being outrageously rude to me and reducing me to tears.. This after 2 months of alternating between no broadband, no TV and no phone with 4 visits from different engineers all telling me off the record to leave them.. I did and I now LOVE Virgin, had no problems and service is fabulous

Virgin are far superior.

Just found the CEO's email on mse. it's [email protected] It's supposed to get a good response.

email of chief executive BT:

[email protected]

Ben Verywaayen left a couple of years ago, it's now Ian Livingston

I'm not sure why they still paid (although I was delighted that they did...), but the cashback was through quidco.

If you don't use it or a similar cashback site, you should look into it!

here is their complaints dept

bt.custhelp.com/app/contact/c/2702

am that exhausted with BT i cant even bring myself to repeat it on here, hrs of phone calls, cut off on countless occasions, being transfered to correct department only to then be told i was speaking to the correct person in the first place. might as well of recorded my problems on a dicta phone and pressed play when speaking to someone new and update the message as necessary, blah blah blah. I feel everyones pain, Its a shame they dont feel ours

I was in the same situation as a lot of you with bloody shitting fuckwits BT. Found out the chief exec name and guessed at his email address (ie [email protected]) and emailed him. Problem solved in 24 hours and loads of cash flung at me to pacify me.
Much quicker than going to ofcom.

Oh, and same thing worked with Mothercare too.

Fuckers.

oh and thanks for replies, i will look at all avenues and pass relevants to my long suffering neighbours.

Stubbornhubby - thanks but appears that this is another deadend, no contact info on there!!!!!!!!!!!

I'm still getting over them charging us £127 to connect the phone line at the new house as 'there is no BT wiring there', when the guy came to do it he said 'oh yes all wiring here' and did it in 30 seconds..... Called BT and told them this and they said yes well he's been now so you still have to pay so because they said there was no wiring even when we knew better and they forced us to have an engineer round they get £127!!!!

After all I've been through with bt, the best bit was last weekend when talking to my mum about it and she says," Have you actually tried plugging the phone in and seeing if it works?" She narrowly escaped death by telephone wire round her neck!

Tthe less I have to do with them as a customer the better. I'm about to shift my voice to O2 to match my broadband, on the grounds that the one time I had to complain to O2 about an unrelated matter they were sweetness itself.

BT are best complained to by writing to their CEO. He has an office of minions who, unlikely almost everyone else, are actually empowered to make things happen. [email protected]. If you can find a BT employee in your social circle (they probably claim to earn their money playing the piano in a whorehouse, as it's more socially acceptable) then there's a route internally for employees to resolve problems affecting their friends and family. That both of these routes are clear admissions that the main process doesn't work is an obvious point, but one that passes them by.

Don't complain to Ofcom unless you understand what Ofcom do, in some detail. They do not regulate BT in the way you might think they do, and most consumer problems are nothing to do with them unless they arise from market distortion (most don't).

Good luck. Remember, they aren't a telecoms company: they're a pension deficit with a small phone arm.

By the way, more than a few companies are willing to offer a voice + broadband deal over BT wires anywhere in the country: O2 and Vodafone both do it, in subtly (and irrelevantly for most people) different ways. The benefit for this as a customer is that even though the kit is BT's, they're actually pretty good at running it. All the problems that are caused over billing and booking maintenance calls and installation dates and stuff go to Voda/O2, who are good at it, and moreover if BT piss you about, it's Voda/O2 who they're also pissing about, and Ofcom will come down on them like a tonne of bricks.

If you're a BT Retail customer and BT Openreach don't turn up to a booked appointment to fix your phone, that's a contractual matter between you and BT Retail and good luck with that. If the same thing happens when you're an O2 customer, that's a regulatory matter between O2 and Openreach, and much more in your favour.