to not want to spend 45 mins on the phone to India to get an appointment at my bank one mile away?

[Noellefielding]

And this guy talked and talked and talked at me and I just want an appointment! Some things can't be done online, I need to go in I don't want to talk to some guy about it I want to talk to MY BRANCH!

Why don't they like their customers any more?
Why can't they be available at all?
Why do they shut at 4.30?
What is wrong with them?

I had this a few weeks ago. Some guy reeling off a scripted response - none of which actually applied to why I was calling. When I tried to respond to what sounded like a question in the millisecond he allowed me, he said 'Please do NOT interrupt me Mrs Marvellous'.

I felt like naughty child at the end of it and have been living without online banking ever since because I don't want to talk to the mean man again!

AAh, but I bet he told you to have a nice day afterwards.nn It is the only bit I understand of the whole conversation.

He said have a "wonderful" day.

But how is it 'customer facing' to make it so hard to get new business? Isn't it cheaper to have a couple people per bank than a ton of people in India? Guess it isn't!

lol @'a couple of people per bank' the sheer volume of calls is hilarious. i was at natwest when they reintroduced direct to branch dialling. what a hellish time that was. queue out the door of folk wanting to pay a cheque in, and 'a couple of people' trying to handle a ton of calls with folk wanting a balance. all the while we staff were trying to meet the hideous sales targets and mystery shop checks. thank christ i'm out of there.

I achieved a miracle yesterday, got our local branch's direct number. This was after DH had spent two hours on the phone trying to get the money in an e-saving account into the current account to pay the Inland Revenue, having lost his debit card. The phone line went dead each time he nearly got somewhere, thought he was going to explode.

Oh I know it's so annoying isn't it!?

I want to close down an account but I don't live in the UK anymore, I can't get through to a human being to ask them to shut the account. It has no money in it, but a 900£ overdraft and I'm all the time worrying about fraud. Whenever I ring up, it's enter your secret code. If you don't know your code, please press 1 and it will be sent to your address.
If you have moved house then you are completely screwed and press 7 to hear a recorded voice message telling you to press one.