Rant alert - ! DH, Car insurance company , Data protection !

[Avantia]

I really need a rant and dont care at the moment wheher IBU or IBNU , but a combination of things that are not my fault but Iam left to sort out !

Firsltly (D? ) H scraps my car at the weekend which is def an insurance job not a touch up . So def not best pleased with him

Secondly he then flies out of the country for 2 weeks on business to other side of the world, takes his driving licence with him as he needs it for car hire. So wrote down his licence details just in case insurance company needs them

Thirdly phone insurance company up thsi morning to start claim bearing in mind, this car is registered in my name and DH is named driver on my policy.

Insurance company stat taking details - what happened etc - ' We need to speak with your husband '
Why ? '
To obtain his driving licence details ' Well he is out of the country for two weeks , he has his licence with him but I have the details .
' Sorry need to speak with him to validate his licence '
Yes but here are the details you can contact DVLA to confirm this .
' No sorry need to speak with him to confirm it is his , can't do anything about this claim until he contacts us '

I am so annoyed , DH scraps my pride and joy, buggers off out of the country, then I get jobs worth and bloody data protection to stop me making my claim on MY car and MY insurance.

So now DH will have to make a phone call from other side of the world to get it sorted !

Yes I know they are doing their job , but I need a rant .

Have now emailed my DH to get him to phone the insurance company and give his details etc . No point me phoning him as he will have his phone off and he has only just started his working day !

In the meantime they have relented and started the claim and the garage have already contacted me to arrange car pick up to go in for repairs but they will not authorise any repairs until they speak to my DH

As I said, my car , my insurance ,my DH !

I am a barrister and try very hard to be polite to call centre employees who mindlessly and wrongly cite"data protection" as a reason for not speaking to me about mine and my husband's joint bank account/credit card/insurance etc. It drives me totally mental! the data protection act must be the most often wrongly quoted piece of law in the world.

Problem is they read off a screen if an answers says no then they are stumped and cannot use common sense.

initally the 'customer advisor' said she couldn't do any more for me unless she spoke to my DH . When I later pursued the matter after my little rant on here - I spoke to a supervsisor and said that all I needed was the process started, a garage to contact me to arrange assessment of damage . I was quite happy that they didn't authroise work until they spoke to DH but initally it was basially 'not doing anything until we speak with your husband !'

I won't name the company but goes along the lines of Doris Tyres [work it out ]