To be angry at this customer service - Dwell - Kingston

[Abubu]

Hi,

I went in to the above named shop today to return a clock I bought 31 days ago. I still had the receipt to prove when I bought it.

The clock worked fine for most of the last month, then around 5 days ago I noticed that it wasn't working.

My initial thought was that the battery must have gone dead (although it was a new one) so I changed it with another new one. Fine - until a few hours later when it stopped again. When I nudged the battery it started ticking again, then a few hours later it stopped yet again.

So today I took it back to Dwell because as far as I am concerned a clock that you need to keep taking off the wall to nudge the battery to get going is not fit for purpose.

Unfortunately, due to being jostled about a bit, by the time I got to the shop the clock was working again.

The shop assistant said that he would not offer me a replacement as the clock basically looked like it was working.

I said that I didn't want a refund, just another one, exactly the same model but which works properly.

Anyone after much argument which included ridiculous suggestions such as:

• Maybe Duracell batteries dont work in it.
• I am responsible for taking it back to the manufacturer for investigation
• The warranty on the clock only lasts 14 days

I suggested that I leave the clock there a few hours while I shopped and if it then stopped I would have proof.

They refused to let me do this. They said that I should carry it with me and come back after a few hours if it stops - the point is though that it only seems to stop when it is kept still on a wall!

They still refused saying the clock was not resaleable as I didn't have the original packaging and there was nothing wrong with it. So I am left with this dodgy clock and have no way of proving it.

Am I being unreasonable to feel really cheesed off?

Thanks

Hope this helps

Go in the shop 5 minutes before closing time and tell them your not leaving without a replacment.

take it back and hand the print out to the shop assistant and explain that if they do not give you your money back you will sit in the shop unitl they do and then if not you will go to trading standards and see them but you want it in wirting that they have refused you at this stage a refund on the goods - as of course if they keep stoppign you your time will be up and you beleive this is a delaying tacktit for their faulty goods...

I know it's crazy but Duracell batteries were a problem with a torch we bought at Toysrus and they recommended Phillips - which did indeed solve the problem. However, I hope you get your replacement (and that it works!)

Why don't you take one of the new one's off the shelf and carefully replace it with yours? (with the shop's permission). That way they have a 'resaleable' version and you have a new clock!

It's a clock FFS if it doesn't keep time then it's not fit for purpose and you should be entitled to a refund as per the sale of goods act. Often walk past dwell won't be going in now. Sometimes shops need to Be a bit flexible and take your word for it. Mothercare once asked me to 'prove' my breastpump was working, presumably by lactating in the shop.

Should be wasn't working