DS had a reaction to a cereal bar he ate, long story short I emailed the manufacturer with my concerns and they have written back, and I quote "the recipe does not use any dairy ingredients, however, it is made on a line which also packs & makes butter flapjacks. There is a full clean down after each production & two different products are never made at the same time.".
Now, other products made by these people have a warning about being made on the same line as those containing milk. This one doesn't, and if it did I would never have given it to DS. So two questions really, am I justified in being cross with them and querying their labelling policy, and is there anyone else I can talk to for advice, or to get it tested to confirm cross-contamination (multipack, still have 2 left). And if I am right to be cross, what do I say that doesn't sound like 'you bastards, how dare you put my son's life at risk'. Because right now I don't think they get how serious it is, even though they are a well-known supplier of gluten-free products (hints but doesn't actually name names.)