Total commiserations @T4Opal Yes, this is students taking the piss. Although
I know they are our paying customers,
They're not. Remember this. They are paying tuition fees to the university for the opportunity to study for a degree; what they do with those opportunities is up to them.
In my degree programme, we mark participation, which includes attendance & contribution, as well as other stuff. It's 10% of their module mark, and we are really clear about it being possible to get 100% for this component, or 0%. If they do turn up & contribute, it's the easiest 10 marks they can ever earn!
Yes, work has come in and it has not met the LO for multiple reasons- 1 of which is they have not gone into sufficient depth in their analysis as they were asked to discuss 2/3 concepts and this person has done 7 very briefly.
If the work doesn't meet the assessment criteria & learning outcomes, then award it the mark that your univerty's grading criteria & guidelines allow you to award. Fail it if necessary.
And I agree with your cynicism about excuses around mental health; if it's diagnosed & the student follows the advice of medicos and university procedures then of course we make reasonable adjustments, which are agreed on a case b case individual basis. And would NEVER include complete non-attendance and non-participation.
When students take the mick, it does make it harder for students with genuine difficulties.
The other thing - to all the students making rude comments on this thad about universities & lecturers is - what you don't realise is that deep learning is not just individual. It is collaborative, and you learn within a 'learning community.' This is an essential skill for the modern world and our knowledge-based economy and society.
Good luck @T4Opal and I hope your HoD et al show some backbone. Can you look at your module assessment specs for next year to ensure that students can't get away with not actually doing the content of the module, and assuming they'll pass?
Most students are great, and we want them to learn & we understand that sometimes really difficult things get in the way of their studies at university. But this sort of behaviour is very damaging, both for the discipline, and the student's own learning.
I think sometimes students instrumentalise things so far that they forget they're at university to expand their thinking and to LEARN.