No one knows what the submission process or rules will be like for the next REF
Not quite true. HEFCE have started to announce the next framework.
I'll tell you what REF is like as a research head: I lost a year of research time in its prep & admin.
But if I were to imagine the perfect REF support from a professional services/admin colleague, here are some (very selfish
) ideas:
If you are dealing with academic staff & REF, the main thing is to understand the pressures, and understand about the nature of academic research. Basically do the opposite of anything Andrew Adonis does (have a look at his utterly ignorant tweets about academics being lazy).
Be sympathetic to the hours of research work we do that professional staff rarely see. Don't say that we're "off" or "on holidays" when we're stewing in an archive all August.
Be prepared to talk to academics about their research and the impact of their research, and engage in a dialogue about how their research can be presented to interested parties outside the academy.
Basically, YOU need to be committed to the presence of research in a university and research as fundamental to a good university, and to try to understand the relationship between research, and teaching.