Just before Christmas I bought a whole fresh chicken from Asda. A day or two later I made a roast dinner with it. I dished up my two DDs meals and they sat down at the table while I finished dishing up DH's and mine. I cut through the middle of the chicken and (this is the horrid bit!!!) found the giblets had been left in and gone off (the label stated that the giblets were already removed!). The cavity of the chicken was full of green sludgy stuff.
DDs had just started to eat their dinner but fortunately I managed to stop them before they ate too much.
I bagged all the chicken up with the original label and packaging and put it in my fridge until I had chance to get back to the shop a day or so later.
When I got there they put the contents of the bag into their fridge and filled out a form with all my details and told me they would send it off to head office. They also gave me a refund for the original price. About a week or two ago I went into the store to tell them that I hadn't heard anything back and they told me it could take up to a month or so for someone to contact me.
I went in again this morning to tell them again that I still haven't heard anything and they checked on their computer system. She found a record of my complaint and said that there are two boxes on the system "For Feedback" and "No Feedback". Apparently these hadn't been ticked and therefore I hadn't been contacted.
At this point I was not happy (and I'm quite an easy going person) and told the woman that it wasn't good enough, that I had told them at the time that I wanted them to contact me with an explanation and how awful this experience was for us. Not only could we have ended up with food poisoning, my children had actually started to eat a little of the meat before we realised but I didn't feel the whole situation had been dealt with very well at all. I did get a refund when I took the chicken back to the shop but didn't get an apology.
The assistant phoned the shop manager (who is currently filling in for sick leave) who is apparently going to contact me later today. He has said that he is going to phone the main Asda office to inform them of the goings on and that the shop themselves are going to take it in their own hands as the fault lays with them that I received no feedback.
So Mumsnet ladies/gents - what do you think I should get back for this?
Oooh I feel quite typing all this out and reading it back. I'm starting to wish I hadn't been such a decent person and taken it to Environmental Health instead of back to the store.