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Surgery cancelled whilst in the waiting room.

146 replies

Skinnyplaits · 01/10/2026 09:33

Has this happened to anyone else? I was up at 5am this morning to get there. Childcare arranged and DH and family prepped. Meals sorted, club lifts arranged, work arranged and everything. I was sitting in the surgery admissions area at 7:15 and I got a call saying my surgery was cancelled. The surgeon has pulled his back. I have waited so long and I'm devastated.

Its taken me until now to get home and I'm back at my desk working with a very grumpy employer.

OP posts:
ExpressCheckout · 01/10/2026 15:40

MirrorMirror1247 · 01/10/2026 15:08

You seriously think that senior NHS staff should have some of their pay deducted to give compensation for cancelled operations, when it's clear from the stories here that cancellations are almost always because of emergencies taking priority, prior surgeries overrunning etc?

Are you on glue? The cancellations are not their fault!

The cancellation is not the fault of the patient, either, yet they carry the burden. It might not be the manager's 'fault', but they are responsible for delivering a service, including the provision of adequate resources. A cancelled operation costs a patient time, money, pain and worry. A direct financial penalty would focus minds.

Btw. I'm not on glue 😂

CustardySergeant · 01/10/2026 16:02

AllTheToddlers · 01/10/2026 14:15

Can top that. Gown on, seen by anaesthetics and iv access in waiting to be wheeled around. No surgeon, they are on Holiday. Pre booked and no one thought to cancel her surgery list!

WTF? That's disgraceful!

madaboutpurple · 01/10/2026 16:15

My DH had his heart operation cancelled a good number of times, once he had been sedated and was due to go for his operation. When I got the phone I assumed it was to tell me he had woken up. The nurse said I could collect him and I was really surprised as he had been told he would be staying in for the next few days. An emergency had developed so DH was sent home yet again.

Interested in this thread?

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JustAnotherWhinger · 01/10/2026 16:20

It’s horrible when that happens.

However, one time my DDs surgery wasn’t cancelled when it should have been. A second specialist should have been there, but was ill. The arrogant surgeon went ahead anyway and my DD suffered irreversible damage that worsened her already life limiting condition.

He was sanction by the GMC and demoted when he eventually went back to work, but nothing will repair the damage to DD.

Inconvenience is far better than a shit outcome.

Carriemac · 01/10/2026 17:03

If any consolation DH Is a surgeon and it’s honestly the very last resort to cancel anyone and completely out they hands sometimes - and I can sound on one hand the number of days he’s had off sick in 30 years - and cannot count the hours and days of unpaid overtime he has done to try to get people done . I’ve genuinely seen him nearly in tears after cancelling electives for emergences

EmpressStorm · 01/10/2026 17:08

Skinnyplaits · 01/10/2026 12:19

Thanks everyone. I only have an hour left to work so I'll have a nap before school run. Its my birthday Saturday so at least I'll be able to have a nice meal!

Surely you can have a nice meal at any time?

I get it’s annoying and frustrating, but staff illness they can’t help,

Greybeardy · 01/10/2026 17:16

PlantainArama · 01/10/2026 10:09

My partner was cancelled in the waiting room too. Car accident victims understandably needed the space.

Every time I've had a day surgery procedure where one turns up early and waits to be seen, I've been seen last, late afternoon/ early evening. I hate going through those long anxious hours without drinking. Can any medics here tell me how the list is prioritised?

Can any medics here tell me how the list is prioritised?
a few thoughts that may help explain how it works...

the reason for getting everyone in early rather than at staggered times is that it usually allows for more surgery to get done. If the anaesthetists and surgeons do a round at the start of the session we can just crack through the list without stopping then (and because we're all suckers we usually turn up earlier than the shift starts to make sure we have enough time to do that). If we have to down tools between every patient because they've been given staggered start times then that interrupts the list and doesn't allow time for sorting out any surprise problems that become obvious and less work gets done and waiting lists go up. We know it's really dull for patients to be waiting (and even worse if it is a bad day and someone gets postponed), but until there's enormous redundancy in the systems we have that's really what we're stuck with.

there are loads of different factors that affect how lists are ordered and different things can have different priorities apparently similar lists on different days.

Often it'll be done in order of clinical urgency - cancer surgery for example will often go before non-cancer surgery... but that's not helpful when the whole list is cancer.

More complex patients will often go nearer the top of a list because a) starting a complex case when you're fatigued isn't ideal and b) it gives longer to recovery/declare any problems later on the in the day. Again, not that helpful if the entire list is complex patients (as is increasingly the case).

Procedures that require other specialties (eg. xray) may go later on if their start times don't line up with the theatre start times or if there are multiple theatres using xray in the same session. Or if another surgical team is needed then often they'll try and plan things so that both teams are able to get max work done without sitting around and twiddling thumbs...that might mean that patient is earlier/later in the list.

If it's a mixed list of kids and adults, often it'll be the kids going first. Where there's multiple children then often it'll go in age order.

Patients who've been postponed before will often be put at the top of the list to stop it happening again (there are financial penalties for postponing surgery if it doesn't get done within a pretty short timeframe).

Patients with infection will usually go last on the list because the cleaning process takes longer so having that dead time when the theatre wouldn't usually be active is better.

the exact list order is often not confirmed until the team-brief at the start of the session because it's really not that uncommon for things to need to be re-jigged - patients condition might have changed so different kit or operation is needed/ someone's not followed their pre-op instructions so things have to be done differently/ unexpected problems come up with kit...particularly if that's loan kit/ someone's called in sick so the list order changes to try and allow time to sort an back-up plan out/ the rep the surgeons needed is stuck in traffic/ someone else in a disastrous way has turned up and cannot wait for the emergency theatre or needs a specific person's skill set/ the lights or ventilation have stopped working so the estates department need to come to fix things, etc.

If it looks like things are going Pete Tong there is usually quite a bit going on the background trying to work out if there's capacity to slot things into different lists (for example if a list has had a cancellation could there be scope to get a quick extra done from a different list...not always possible but often worth a try).

I hate going through those long anxious hours without drinking
that should be less common these days - 'sips til send' is the more common rule now and allows sips of water until someone is sent for to go into theatre. There are times where it's not appropriate so don't assume it's always the case, but it's fine to ask about it if they don't bring it up automatically.

1AngelicFruitCake · 01/10/2026 17:18

Had surgery earlier this year. I was told I’d be the first slot. It got to 12:30pm when I was finally taken down to theatre. They remarked that id not complained and I said how grateful I was it was still going ahead because I’d heard stories like on this thread.

Boiledbeetle · 01/10/2026 17:41

I once needed urgentish surgery which was cancelled due to an emergency, a man was in a motorbike crash, which took precedence.

My op was put off until the following day.

Then my appendix burst around midnight and I became the emergency.

I hope you get rebooked in soon OP.

Maddy70 · 01/10/2026 17:42

Things happen Injuries are unavoidable

Simonjt · 01/10/2026 17:49

This happened to me, the poor surgeon fell her office that morning and broke her leg, they wheeled the poor sod into the waiting room so she could apologise. One person complained, arsehole.

Blushingm · 01/10/2026 17:55

ExpressCheckout · 01/10/2026 10:43

Sorry this has happened OP.

I wish there was some way of claiming back the lost time, travel etc. For me, a 15 minute outpatient appointment is a 2.5 hour journey there and back, so it's almost a full day. But a cancelled operation and all the associated stress? There should be some compensation/vouchers of some form as an apology.

What like M&S vouchers? Seriously? Why should NHS money be spent like that? It’s not like a holiday - surgery is cancelled due to safety

Hildasducks · 01/10/2026 17:59

Happened to me. I was on the ward in the gown, cannula in waiting when I was told my surgery was cancelled. They found complications with another patient in the theatre that was going to take hours to sort out. I had the surgery three months later.

OffTheMap · 01/10/2026 18:00

It happened to my child, who had many surgeries. They had been nil
by mouth for hours waiting until it reached the point they put in a drip for hydration. A long hard day.

We were eventually in the holding bay outside theatre and our consultant came out to talk to us and said “I have been in theatre since very early this morning on an extremely difficult case and in my professional opinion I do not feel in a fit state to do another surgery. I hope you know me well enough by now to know that I would not make this decision lightly”. We had total trust in that surgeon who had performed multiple surgeries on Dc. And we later saw in the news the horrific accident that caused the injuries our consultant was dealing with.

Blushingm · 01/10/2026 18:01

ExpressCheckout · 01/10/2026 15:40

The cancellation is not the fault of the patient, either, yet they carry the burden. It might not be the manager's 'fault', but they are responsible for delivering a service, including the provision of adequate resources. A cancelled operation costs a patient time, money, pain and worry. A direct financial penalty would focus minds.

Btw. I'm not on glue 😂

A cancelled surgery is often because of other patients are a higher priory or sickness or equipment failure - you seriously expect to be compensated because someone else is more ill than you?

madaboutpurple · 01/10/2026 18:06

I hope you are operated on very soon Op. It takes it out of you when operations are cancelled as the patient and family build up expectations.

ExpressCheckout · 01/10/2026 18:09

Blushingm · 01/10/2026 18:01

A cancelled surgery is often because of other patients are a higher priory or sickness or equipment failure - you seriously expect to be compensated because someone else is more ill than you?

Yes, I do. It's service most of us pay into. Major incidents aside, cancelled operations should be compensated for in some way. Unlike NHS staff, many people don't receive full sickness pay, and nor do they enjoy the flexibility that those working for the largest employer in the country enjoy. I have worked in the health and social care sector and so I do know what I'm talking about.

DrMadelineMaxwell · 01/10/2026 18:24

I had made it further than the waiting room. I was in for an arthroscopy, they'd measured me for crutches, got me in a gown and drawn the arrow on my leg.

Then the surgeon came through and said there were too many 'dirty' patients on the ward and they didn't have a bed to take me to after surgery. Dirty, I think, meaning those who were emergency admissions, who hadn't been through pre-op tests.

Blushingm · 01/10/2026 18:41

ExpressCheckout · 01/10/2026 18:09

Yes, I do. It's service most of us pay into. Major incidents aside, cancelled operations should be compensated for in some way. Unlike NHS staff, many people don't receive full sickness pay, and nor do they enjoy the flexibility that those working for the largest employer in the country enjoy. I have worked in the health and social care sector and so I do know what I'm talking about.

Unbelievable!

Just to double check - for example, you’re waiting for an op, you’re 2nd. The person who goes first has a cardiac arrest for example and a major haemorrhage and their op takes 8 hours instead of 2 and you expect the NHS to give you financial compensation because that person was so ill and the surgeon spent time saving their life, that your planned op needs to be rescheduled? You think they should be penalised for that - from some of your comment you think individual surgeons/staff should be financially penalised for it? If you’re all ready to go to theatre and your tests that morning preclude you from having the op that day, are you going to compensate to hospital for them having to have a spare slot someone else could have taken - their staff and resources were ready but you’re not suitable

The NHS not like an airline where you’ve purchased a ticket or a salon where you’ve booked a haircut. If a bus runs late due to traffic do you think the driver should have their wages docked?

You haven’t booked and paid for a specific slot

ExpressCheckout · 01/10/2026 18:57

Thank you for double checking. Yes, I do believe people should be compensated for their time, lost earnings, and for undue stress.

from some of your comment you think individual surgeons/staff should be financially penalised for it?

No, if you read my post I made it very clear I was talking about senior management, not clinicians. Perhaps you didn't get that far.

The NHS not like an airline where you’ve purchased a ticket or a salon where you’ve booked a haircut.

Oh, I didn't realise that. Thanks for letting me know! Flowers

Skinnyplaits · 01/10/2026 18:58

I don't know whether I intended thid thread to be a general NHS bashing as I owe what cosmetic surgery I have been lucky enough to have to the NHS. Its by no means enough or timely but at least I am alive!

I just want today to end. Its been a nightmare I never want to repeat.

OP posts:
Trumptontown · 01/10/2026 19:27

Skinnyplaits · 01/10/2026 10:14

Its very sobering to think of the poor surgeon who was in a car crash. Its just very disappointing as it wasn't elective surgery but cleft surgery as my nose has collapsed. I have been waiting for 18 months with my nose all crooked and I can't breathe through it.

I'm trying to be as measured and calm as I can but inside I just want to scream and cry. Hopefully it'll be soon and it won't matter when I have recovered.

The hospital have been calling all the previous week warning me that if I didn't turn up, they'd discharge me to my GP. I did , but they didn't with no recourse.

That is elective surgery.

LatteLady · 01/10/2026 20:21

Happened to my sister when she had a stroke due to her carotid artery being totally occluded >5% getting through, there was an emergency taken to theatre immdiately before her... It was aneurism that basically exploded on the table, apparently there was a long conversation about how the ceiling would be cleaned afterwards. At the time she was not allowed outside, only on flat surfaces and accompanied at all times, her ITU bed went to him and she was done a couple days later. I am sorry that you are going through this, but it was not deliberate and I sure they will shuffle the list to ensure you are done very soon.

Persephonia1966 · 01/10/2026 20:36

Skinnyplaits · 01/10/2026 18:58

I don't know whether I intended thid thread to be a general NHS bashing as I owe what cosmetic surgery I have been lucky enough to have to the NHS. Its by no means enough or timely but at least I am alive!

I just want today to end. Its been a nightmare I never want to repeat.

I don't read it as NHS bashing at all. You are perfectly entitled to be very frustrated. It is a shit situation to be in and most people would be upset in your shoes. I hope they do sort it soon!

seahorsessky · 01/10/2026 20:37

I'm so sorry. It's really not ok. They should have back up staff (unless it's something really specialised and only one surgeon in the area could do it).

I know he can't help doing his back, but it shouldn't be this way. Friend in agony had her physio appointment cancelled because the man's daughter was sick. She was nearly suicidal-that appointment is the only thing that makes her able to bear the pain until the next one, and get some sleep.

Yet so many doctors and nurses can't find jobs, and there's so many more patients than in the past.