So the assessment process is (or was as if last year)
initial phone call (give name, address etc)
form is posted out to you
you have a month to fill out the form and attach documentation
then you have an assessment, either by phone, in person, or for some people it’s just a paper assessment.
the only people I have known have a paper assessment were using the special circumstances route where two doctors sign to say you have terminal cancer plus one bloke who was in an accident and lost limbs.
the vast vast majority of people have either a phone call or an in person interview.
my phone call was 1.5 hours. I’d lost speech by the end of it so they gave up.
as the tiimms review says, the system is not working either for disabled claimants or he government. People who have had amputations and are missing limbs etc are having to go through a very difficult process to get benefits.
very few other countries use the functional system that the uk uses for benefits, more use a medical system where doctors diagnose and some conditions (terminal cancer, car accidents leading to amputations, stroke, etc) are just accepted by the government and claimants don’t have to jump through hoops.
if someone has been in a wheelchair all their life and never walked, having three year reviews of their condition is pointless and a waste of money.