Does this sound like AI to you? I’ll be gutted if the famous John Lewis customer service has been given over to the robotic fakeness of AI. This is a response I got over email today. A previous email from them said a garden sofa cushion was 150cm deep. When I queried that couldn’t possibly be true, they sent this:
This is (name), a Customer Care Advisor here at John Lewis & Partners. I appreciate you sharing your thoughts and observations about the sofa and your experience. Your attention to detail and desire for clarity on these points are greatly valued. We will review the measurements and provide accurate information, along with clear guidance on the returns policy.
I apologise for any confusion. To assist you further, I have forwarded your concern to the John Lewis & Partners Oxford Street, as they are best placed to provide the most suitable resolution. One of my colleagues will reach out to you within 24-48 hours at their earliest convenience.
I look forward to hearing from you soon so we can address your concerns, and I hope the rest of your week is as bright and pleasant as a stroll through our shops.
We hope this makes the process clear and easy for you. If you have any questions or need further assistance, please don’t hesitate to reach out.
With all good wishes …,