Responding to the lady known as 'Ihad2Strokes' about WeSooth Foot Pulse...
Hello... I am so so pleased that you have had the good sense to research this before buying ... because, in a moment of madness (when I was in pain), I stupidly didn't. I ordered it on a whim, thinking it would eradicate the pain from diabetic neuropathy in my feet. The moment I placed the order, I felt uneasy...that I'd made a mistake. I did!
Their advert says, those with pacemakers or other electronic implants should not use it. What it omitted to say is the following people should also NOT use it... anyone with a history of Deep Vein Thrombosis; Blood Clots; Peripheral Arterial Disease; Epilepsy; Severe Neuropathy; Active Injuries (i.e. wounds, broken skin, infected areas, or acute fractures); or Complex Regional Pain Syndrome.
I researched this within an hour of ordering it. I emailed them immediately, asking them to cancel the order and explained why. They said, too late, already dispatched. Contact us when it arrives, and we will provide 'return' details, and we'll refund you in full once we receive it. But you will have to pay the shipping fees ... to China!
In the meantime, I'm feeling suspicious of this company. They have barely any online presence. They have no contact telephone number. Just one email address. And yet they have an extensive number of long-winded adverts across social media platforms...dressed up to look like not only satisfied customers, telling us how it helped them, but also from so-called medical professionals claiming how amazing it is... and, btw, the wording in every advert is almost identical. I contacted the fraud department at my bank, who are now looking into it.
Two weeks since I placed the order, the item has today arrived. I email WeSooth to arrange return. They respond with this:
"Instead of going through the return process, I can offer you a 10% refund right away and you can keep the product. This way, you avoid return shipping and still have the chance to properly try it without any risk."
WTF?? I previously explained to them that yes, I was foolish to order it without proper research, but that their advertising is very misleading, and I have medical conditions that would make it unsafe for me to use this device. They agreed it was not a problem to return it for a full refund!
I responded to them a couple of hours ago, stating I would be making a formal complaint, and if it is not resolved, then my bank will be launching an investigation to retrieve my money (£69.99).
To anyone reading this... Please Do Not Purchase Anything From This Company!!! 🙏