Hi, name changed as there is a lot of hate for benefit claimants. My dh was made redundant unexpectedly, he went into work as usual, everyone was made redundant on the spot with no notice, consultation etc the company had gone into administration. His salary and bonus from March were not been paid, he was made redundant on 30/3/2026 the day before payday. He’s had to claim this off of the government redundancy fund along with redundancy pay, holiday pay and payment in lieu of notice, which can take 12 weeks.
We have an active UC claim for childcare and we get minimal help with rent, I’ve been trying to update them with this information for two weeks, phone line are no help. I can login to my account no trouble, it’s a joint claim, I can see he’s on the claim and see the kids. He can not login to his account for the same claim as it’s asking for a 16 digit pin number provided by the job centre when we opened the claim in 2016, he doesn’t know it. He has the correct username and password. Here’s my question Google is telling me as it’s a joint claim I should be able to update his employment details but I can’t. If I go to change of circumstance and click employment it brings up my details with no option to switch to his profile. If I click people who live with you it only lists the children, so please can anyone who’s had to do this please tell me how? He starts a new job tomorrow so I also need to update them with his new employer details.
He is definitely on the claim, I can see his empty to do list and his name, wages etc are on the monthly statements.
Thank you to anyone who can help, I need to update this ASAP as our assessment period finishes on the 15/04/2026 and if I don’t we could be fined or prosecuted.