Yes, we’ve had it just over a year.
Pros: House is warm, water is hot. It’s a lot quieter than the gas boiler, no risk of carbon monoxide.
We then switched the gas gob to induction and capped off the gas entirely. So no standing charge.
Important context is that it’s a well insulated 15 year old house, and we have solar panels and a battery. All told we’re paying less each month even when you factor in the loan payment for the solar/battery (3 more years on that). Oh, and that includes running an EV too.
I couldn’t pick out whether the heat pump is cheaper in itself, but all together it’s cheaper.
Cons: It was cold the week in February when they were installing. They provided fan heaters, and I think we didn’t have any break in hot water, and it was disruptive to have a week of men going all over the house. But that’s the only con I can think of.
I would do it again. (And especially the solar system)