Any banking peeps? Can a bank transfer be automatically refunded?

[YiddlySquat]

I’ve been a plonker and sent a payment to an organisation twice via bank transfer. Not a huge amount but I’d like it back. When I told them they have said “Don’t worry our systems will recognise you’ve overpaid and the payment will be automatically refunded”.

Is this possible? I always thought you couldn’t tell the bank details of people who send you money via bank transfers.

What was the payment for?
I dont think I'd rely on them to send it back automatically. Maybe your bank could look to recall the payment

What kind of organisation is it? Like a utility company, national company like Tesco or a sole trader/small local business?

It was a service charge to a national company for my property.

Apparently their software scans incoming payments, applies them to relevant accounts and pings back anything that doesn’t match or is an overpayment.

It’s a national company that managers property services

I did the same and it was automatically refunded. The bank told me it was because although it looked like it had left my account, each transaction goes through a series of checks and the computer recognised a replica and therefore stopped it until a human checked it & then rang me to check so it had never actually got to it’s destination. I was very surprised as it wasn’t a huge amount - Barclays if it makes any difference. But they just sent it back as it was in the system rather than done.
I believe if it arrives in the other bank you are stuck with relying on them but my bank’s systems ‘caught it’

I would call my bank and explain rather than relying on them to return it automatically.