What would you expect from a food retailer that mislablled something and as a result you've eaten pork when you don't eat pork?

[AccidentallyPorked]

As title really.

I am veggie (have been for about 40 years) but even if I wasn't, I wouldn't eat pork or shellfish for religious reasons.

Bought a valentine's meal as a treat with an online shop and chose the options labelled as vegetarian with a green V for each course. As it was online I didn't read the packets! We then ate it also without reading the ingredients on the packet.

Then got an email the next day saying one option had actually contained pork and been mislabelled. I was given a refund for the exact cost of the product.

I have felt slightly queasy for days whenever I think about it - obviously I know it hasn't made me ill but the thought of eating pork turns my stomach. I never knowingly have before and it's really put me off buying ready prepared food again, usually I cook from scratch but we have been so busy and couldn't afford a meal out so just thought this would be a nice treat!

Would you complain?

I'd expect them to explain why it had happened and what action they'd taken to prevent it happening again. Obviously processes have fallen over somewhere so something needs to change. What if it was an undeclared allergen and someone became ill or worse?

The refund is a given and, while I understand it doesn't make it right if you're vegetarian or don't eat pork for religious reasons, I'd be disappointed if they didn't add on a bit extra

Sorry this has happened to you. I think the company should have offered a refund of the full meal and/or a voucher as a gesture of goodwill. I had the same when I was vegan, I ordered vegan nachos but was given a version with meat, it really made me ill.

I meant the meal deal blurb on the retailer's website not a commercial, and if advertised as vegetarian that would be terrible.
It was misleading.

I don't know which retailer it was but pre-packaged are often not vegetarian and you really do need to check the label.

Your case IMO is that you were misled into buying a meal deal that wasn't suitable for you resulting in disappointment. Your reasons for buying a vegetarian aren't particularly relevant but had the product been described as allergen-free it could have been lethal.

You should at least be refunded for the meal deal.

Report it to the Food Standards Authority.