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Alton Towers to remove disability pass for people with ADHD and anxiety

740 replies

AnitaRita · 06/02/2026 16:10

https://www.bbc.co.uk/news/articles/cx2gwgj4xreo
Too many people wanting to join the "Fast pass queue" so you actually end up with two queues rather than one queue and a fast entry! Got to agree with them - if you're too anxious to queue then a white knuckle ride is probably not for you!

People riding a rollercoaster, their legs dangling underneath the carriage as it speeds at an angle round the track

Alton Towers to remove disability pass for people with ADHD and anxiety

Operator Merlin Entertainments said the pass was no longer working as intended because of increasing demand.

https://www.bbc.co.uk/news/articles/cx2gwgj4xreo

OP posts:
Thread gallery
8
ohyesido · 07/02/2026 18:40

How does ADHD prevent someone from queuing?

AnitaRita · 07/02/2026 18:41

Reported

OP posts:
BeAmberZebra · 07/02/2026 18:51

SerendipityJane · 06/02/2026 16:14

But as I was told not so long ago, it's easy for people in wheelchairs to queue. After all they are sitting down already.

Most queues cannot accommodate wheelchairs. So they wait at the side when their time comes up and get a bit of assistance getting on and off the ride. It’s a wonderful accommodation for people with various types of limited mobility but are otherwise fit and health.

Dragonflytamer · 07/02/2026 18:54

BeAmberZebra · 07/02/2026 18:51

Most queues cannot accommodate wheelchairs. So they wait at the side when their time comes up and get a bit of assistance getting on and off the ride. It’s a wonderful accommodation for people with various types of limited mobility but are otherwise fit and health.

I don't think that those who need the short queues for mobility reasons are effected by the changes.

BeAmberZebra · 07/02/2026 18:58

Helpwithdivorce · 06/02/2026 16:53

in Disney and universal the queues are all wheelchair accessible and people in wheelchairs are expected to queue with everyone else. No exceptions

If you have visited Uk theme parks you will know many of the queues are difficult for wheelchair users.

MadMadaMim · 07/02/2026 19:00

So many people not understanding anxiety, ASD, ADHD at all.

The challenges related to anxiety do not mean you can enjoy thrill seeking activities.

Educate yourselves before making ridiculous comments.

It's amazingly wonderful how much progress we've made in our views of mental health. And then you come across discussions like this and realise, not much has changed

AgnesMcDoo · 07/02/2026 19:06

Haven’t read the whole thread but the OP and first half dozen posters clearly quite ignorant about ADHD etc and ableist. ☹️

too many ableist arseholes on this thread who don’t have the slightest clue.

SpringTimeIsRingTime · 07/02/2026 19:18

Sisublondie · 07/02/2026 11:43

Absolutely. My ND DS ( ASD, ADHD, Epilepsy) successfully begged for the £300 ish Merlin Gold Annual Pass for joint Christmas/Birthday present. I have no idea how I’m going to mention this to him. I believe a “ heads up” as to their mooting of the idea should have been given. If implemented, he just will not be able to go, as he finds the claustrophobic nature of queues challenging ( amongst other things).

I honestly don't think it's safe to put a child suffering from epilepsy on a roller coaster ride no matter how much they beg for it.

What would you do if he has a seizure during the ride?

Freud2 · 07/02/2026 19:20

yeriknow · 06/02/2026 16:17

Can’t say I disagree.

So many people have anxiety these days that it’s just not feasible to make these exceptions for them or everybody will be in that queue.

Being neurotypical has now become the norm -
It's totally crazy. People have realised the benefits financial and otherwise of having a "condition".

CasuallyConfused · 07/02/2026 19:20

I don’t understand why they don’t just use virtual queues for everyone, so people only have to wait, say, 15 minutes at a time. Everyone could have an app with allocated time slots for each ride. The last time we went to Alton Towers, I queued for nearly two hours for a ride in CBeebies Land with our five and six-year-old, while my husband took our two-year-old around the park and had a lovely time wandering about. Small children don’t want to queue, no one does for that matter.

They’d probably make more money too, people would spend more on food and drinks instead of standing in a queue all day. It just feels like a much fairer system if no one has to stand in a long queue. It’s got to the point where everyone seems to need some sort of pass now, and if that’s really the case, they might as well scrap physical queuing altogether.

I used to go to Alton Towers 30+ years ago as a child and none of this existed. These days it feels like everyone is diagnosed with something, and there’s hardly anyone left who’s expected to just queue, well except, apparently, my family. Knowing they’re starting to clamp down on this would actually make me more inclined to go. I think virtual queues for all is the future though.

Freud2 · 07/02/2026 19:21

Freud2 · 07/02/2026 19:20

Being neurotypical has now become the norm -
It's totally crazy. People have realised the benefits financial and otherwise of having a "condition".

Sorry neant neurodiverse!

Insertcreativenamehere · 07/02/2026 19:30

Common sense prevails 👏🏻👏🏻👏🏻

dippy567 · 07/02/2026 19:31

I wouldn't want to queue and my neuro typical kids would struggle to queue for any length of time, which is why we don't go to these places, or only go on an inset day.... paying hundreds for privilege of queuing all day and eating shit expensive food, no thanks!

As everyone has some sort of diagnosis not v surprised it's being scraped. Is a shame for those who genuinely need it though.

Sweetpeasaremadeforbees · 07/02/2026 19:32

So, if you’re not disabled, it’s better not to go to the park at all, as you’ll be stuck in queues for hours. I think this should be widely known to the public so that people don’t waste time and money.

Those of us who live not too far from Alton Towers (can easily do a day trip) realised this years ago. It's probably all over Trip advisor as well. Like I said, my DD went to Alton Towers as part of a school trip (her only visit ever) and came back saying that whilst she enjoyed the rides the queueing just wasn't worth it. And with the coach fare it was expensive even with the group discount.

I think Warwick Castle used to be run by Merlin and that was fab probably because you only had to queue for the dungeon.

NeverSeenThatColourBlue · 07/02/2026 19:44

Freud2 · 07/02/2026 19:21

Sorry neant neurodiverse!

I'm diagnosed with ADHD and the "benefits" I get from it is reasonable adjustments to enable me to work and medication. That's it. Most of my ND friends don't even get that, many haven't even managed to get a diagnosis.

Some people are ND but their needs are way more severe and they do need more support.

It's a minority of people who see it as a challenge to milk the system for everything it's worth regardless of if they need it.

shade78 · 07/02/2026 19:48

Boy in my daughters class claimed this, Adhd/ autism, guess anxiety didn’t stop him physically attacking my daughter or breaking a girls arm in her class for getting on his nerves, after he had every intervention in the world penny is now dropping that he’s a violent bully who got away with it for years, nobody can tell him what to do and we are supposed to watch him walk on rides? Great

Sensiblesal · 07/02/2026 19:48

Sprogonthetyne · 07/02/2026 08:05

If you understand that everyones wait is the same, no matter which queue system they use, then it seems we agree that "to many users reduces effectiveness" is completely false argument.

Your reason to appose disability accommodations now seems to be based on wether non-disabled children mighg feel jealous. Do you feel the same when they have tird legs and feel jealous of someone in a wheelchair? or if they wanted a pet and felt jealous of someone with a guide dog? How about if someone with allegiance were given a different type of cake which they wanted?

Just wondering how far you would take the beleve that disabled people should be denied adjustments if non-disabled children might also want them.

Just make up your own nonsesense why don’t you.

i was just pointing out that you expect children who can’t understand what queueing is , to be able to jump the queue in front of other children who won’t understand queueing or why people are just jumping ahead

I never said anywhere that I oppose disability adjustments.

I said that there were other options that can be used to help. The park are providing other reasonable adjustments. It’s a trial and if you don’t mind people like you who are blaming people in this thread for it, need to give your head a wobble and realise who actually is to blame for the changes

Freud2 · 07/02/2026 19:51

NeverSeenThatColourBlue · 07/02/2026 19:44

I'm diagnosed with ADHD and the "benefits" I get from it is reasonable adjustments to enable me to work and medication. That's it. Most of my ND friends don't even get that, many haven't even managed to get a diagnosis.

Some people are ND but their needs are way more severe and they do need more support.

It's a minority of people who see it as a challenge to milk the system for everything it's worth regardless of if they need it.

How do you know it's a minority? The burgeoning figures say otherwise.

DotAndCarryOne2 · 07/02/2026 19:55

Sensiblesal · 07/02/2026 19:48

Just make up your own nonsesense why don’t you.

i was just pointing out that you expect children who can’t understand what queueing is , to be able to jump the queue in front of other children who won’t understand queueing or why people are just jumping ahead

I never said anywhere that I oppose disability adjustments.

I said that there were other options that can be used to help. The park are providing other reasonable adjustments. It’s a trial and if you don’t mind people like you who are blaming people in this thread for it, need to give your head a wobble and realise who actually is to blame for the changes

So, as I said in a previous post. You take the opportunity to use it as a learning moment and explain that many other children have disabilities which make it difficult to follow traditional rules. Those disabilities are not always obvious but it’s kind to let these people go first.

Sensiblesal · 07/02/2026 20:01

DotAndCarryOne2 · 07/02/2026 09:49

I absolutely do know how the queue works. How do you think small children who apparently can’t understand queueing (regardless of being NT/ND) & get bored standing around feel when they are stood for two hrs to see others ‘appear’ to just walk right up.

Then parents should use it as a teaching moment to tell their child that some children/adults are disabled and have various conditions which you can’t always see, but which make it difficult for them, so it’s kinder to let them go first. Instead of which, many parents take the same childish ‘why should they go first’ view. The perception is that life is somehow easier with a disability and we end up with a situation where benefits, concessions and accommodations meant for the genuinely disabled are over subscribed and in danger of being withdrawn from the very people for whom they were meant to support.

The entitlement you speak of here is not that of genuinely disabled people, or those who advocate for them. Those who shout the loudest are usually the ones who want in on something that was never intended for them in the first place.

Edited

So NT children can be taught but ND children cannot.

OK.

I appreciate the former is probably easier than the latter and any decent person would do that with their children but you hit the exact point I was making. People think that the NT children should be taught to just accept it. Whereas the ND children don’t have to learn about queues or learn coping techniques or in fact do anything.

I appreciate that not all children would be able to learn but it appears that no one wants to try and help them

I mean surely people going to the park and showing the measures implemented don’t work is better than just blaming & attacking people who had absolutely nothing to do with the decision making at all.

I probably do agree with your last paragraph & I know that having certain disabilities its really hard to get any kind of help for them. I think this is a situation that people are fighting with the wrong people about. Ultimately the RAP pass is no longer fit for purpose but I don’t believe that virtual queueing would work either if it was for everyone

DotAndCarryOne2 · 07/02/2026 20:04

Shittyhouse · 07/02/2026 16:36

In reality, if a disabled person can go on 10 rides while a non-disabled person can only manage five (or even fewer), there’s no real reason to go to the park at all. Let’s leave parks for the people who need them more — if the parks can survive and avoid going bankrupt.

As I suspected - right over your head.

DotAndCarryOne2 · 07/02/2026 20:06

Sensiblesal · 07/02/2026 20:01

So NT children can be taught but ND children cannot.

OK.

I appreciate the former is probably easier than the latter and any decent person would do that with their children but you hit the exact point I was making. People think that the NT children should be taught to just accept it. Whereas the ND children don’t have to learn about queues or learn coping techniques or in fact do anything.

I appreciate that not all children would be able to learn but it appears that no one wants to try and help them

I mean surely people going to the park and showing the measures implemented don’t work is better than just blaming & attacking people who had absolutely nothing to do with the decision making at all.

I probably do agree with your last paragraph & I know that having certain disabilities its really hard to get any kind of help for them. I think this is a situation that people are fighting with the wrong people about. Ultimately the RAP pass is no longer fit for purpose but I don’t believe that virtual queueing would work either if it was for everyone

Edited

Not what I said. But carry on.

Sleeplessinscotland1 · 07/02/2026 20:07

AnitaRita · 06/02/2026 16:10

https://www.bbc.co.uk/news/articles/cx2gwgj4xreo
Too many people wanting to join the "Fast pass queue" so you actually end up with two queues rather than one queue and a fast entry! Got to agree with them - if you're too anxious to queue then a white knuckle ride is probably not for you!

I actually can’t believe I’m reading this - you evidently have no understanding of neurodiversity and the challenges people face… (which bare no similarity to riding a roller coaster 🙄)

PeachyPeachTrees · 07/02/2026 20:10

SpringTimeIsRingTime · 07/02/2026 11:17

Not sure I go along with that. I wouldn't dream of putting an autistic child on a roller coaster. If the child is capable of going on a roller coaster that suggests they are on the low end of the spectrum and then why have a separate queue at all? The definition of ADHD is also so broad at this point as to be meaningless.
There is an army of gullible middle-aged middle-class people queuing up to get an ADHD card (it's a great money-making venture) so they can play it as soon as anyone upsets them or use it to excuse past behaviour as Gregg Wallace has done.

Edited

No one can pay for fake ADHD diagnosis! It's really hard to get it and includes a lot of assessments and friends/family and doctors to prove it. Are you one of those people who believes immigrants arrive in the UK and get a free house, car and TV? The sheer ignorance on this thread is staggering.

CoolGuide · 07/02/2026 20:16

Too many people using the system who dont really need too have spoilt it for those who really do need the help