I am in moray. I paid a man with a van to collect clutter from my house. it included some valuable items that could easily have been resold which I was fine with as I did not want the hassle myself.
I had used him once before and was very clear about what he was to take. I physically pointed out and pictured the exact items.
This was in December a few weeks before Christmas. On the day he tried to overcharge me saying he had staff to pay then lowered the price which still felt unfair especially as his van was not full.
to be fair, he did this the first time as well saying he didn’t realise how much stuff he was taking.
The main issue is that he took items I explicitly told him not to take. I only realised afterwards. The items were new and expensive. I did not have cameras so cannot prove it.
It was not a misunderstanding. I told him not to take anything from the shelves.
He also told me himself that he has a side business where he resells items. I know his man with a van page which is just his regular Facebook profile but I do not know the name of the side business. I did not accuse him of taking anything yet, but he is no longer responding to any of my messages at all.
I am angry that he has got away with this and want advice on what if anything I can still do.