If you work in a clothes shop . . .

[sevenpercent]

would you rather I went in to sort this, or just left it?

I bought a top and trousers in Whistles last week, took the trousers straight to tailors to be shortened. I've just been sorting through my receipts and realised I was only charged for the top and not the trousers. I was going to nip back into the shop next week when I get chance to let them know and pay for the trousers, but then thought will this cause the shop more hassle, will the sales assistant that served me get into trouble or will they just be pleased I've gone in to pay?

If you work in retail, which wold you rather a customer did? I am more than happy to go and pay, in my head the money was already gone!

The trousers were £70 btw!

Why on earth would it cause them more
hassle 🤭

They would would just run the tag on identical pair of trousers through the till if your label had been removed

job done

Guess I'm concerned the manager might be cross with the sales assistant that made the initial error, so wanted to hear from retail assistants as to whether I would be getting anyone into trouble by highlighting the mistake.

I would be chuffed at getting a free pair of trousers! You are more honest than me, OP

I don't work in retail, but (and maybe an unpopular view but) I'm not sure I'd say anything at this stage.
I'd imagine they could investigate from the transaction date/time who had missed scanning the item and it could be a disciplinary issue.
Also, I'd worry they might think you'd stolen them and had a retrospective moment of conscience?
I don't know, it's a tricky one! Obviously the right thing to do is pay for them, but what if someone got into trouble?

No, they won’t. You didn’t notice. They didn’t notice. The manager will just be pleased that no retail loss

To be fair, I had quite a chat about them being too long when I was paying, probably why we didn't notice they hadn't gone through, too busy chatting, so I don't think they'd think I stole them, hopefully not anyway!

They definitely won’t think you stole them

Have you already had them taken up?

They're still at the tailors, ready to collect on Thursday!

Well that puts a slightly different slant on the situation op

But you definitely want them. So should be fine.

In what way?

Because if you were going in to try to say that not charged but you don’t want them

but you do want them

so I wouldn’t even say shortened

update!

I’d take this as a little win OP.

unless you go back with your original receipt they won’t know which assistant served you.

I would just go back with the trousers and say you weren’t charged and would like to pay.

Difficult one. Does it have the assistant’s name on the receipt? I’d be inclined to go back to her and explain and let her put the trousers through the till again without involving anyone else.

Obviously, that’s almost impossible to arrange that so I’d probably just leave it and chalk it up to an honest mistake.

From a former retail assistant.

I would just leave it and take the ‘win’. Honestly the shop assistant clearly doesn’t pay any attention because just seeing such a low amount to be paid should have alerted her/him. No-one will know you weren’t charged just that stock is one down. Small independent I’d go back, big shop no.

What you doing to do @sevenpercent ?

I would leave it tbh. Stores factor in stock loss ev theft & damage when calculating buys & budgets.

I went back and paid, they seemed quite surprised 😂