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Sorry, but your glitchy connection might have cost you that job

2 replies

SerendipityJane · 04/12/2025 17:37

Obviously no further details as to whether it affects women more than men (which is usually a sure sign it does).

https://www.theregister.com/2025/12/04/glitchy_video_calls_research/

If you didn't get your dream job, you might be able to blame your internet provider. Technical glitches on video calls in healthcare, job interviews, and parole hearings can affect real-world decisions, a study has found. The researchers suggest new technologies may even be making the problem worse.

Since the Covid-19 pandemic and associated lockdowns made video meetings more commonplace, questions remain about how effectively they replace face-to-face meetings. However, around a third of online meetings are hit by connectivity issues, including frozen screens, lag, and distorted audio.

Columbia University assistant professor Melanie Brucks and colleagues conducted an experiment in which more than 3,000 participants watched job interview recordings in a setting designed to replicate a video call. Calls that included glitches were less likely to result in a recommendation for hire compared to those without. Meanwhile, among 497 participants who listened to healthcare advice, 77 percent reported confidence in working with the healthcare professional during a glitch-free call, but only 61 percent had the same confidence when the call had connection issues.

Glitches on video calls linked to real-world decisions

: Technical problems on video calls can cause uncanniness, which influences real-world decisions

https://www.theregister.com/2025/12/04/glitchy_video_calls_research

OP posts:
LlynTegid · 04/12/2025 21:42

This does not surprise me one bit.

I think that face to face interviews are much better, even for jobs that are fully remote. If nothing else, it can demonstrate whether or not someone can turn up on time and have basic skills such as getting to the venue.

GasperyJacquesRoberts · 08/12/2025 18:36

Why do you suspect this is an issue that may affect women more than men? I'm not aware of any influence of testosterone on broadband signal transmission.

At the end of the day, if you're doing online interviews for two people and one of them is having connection problems then that presents an obstacle for that candidate. It might not be fair but that's just the way it is.

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