I had one awful day at the one stop clinic. My appointment was at 8.30. I arrived in an empty clinic at 8.15. I was first in line at the check in queue. Nothing happened for 75 minutes. Staff trailed in at about 9.40.
Admin asked me to confirm my personal details. There must have been 35 randoms behind me for various clinics. I asked if I could write them down because I was concerned about my identity records. I got a dirty look "nah, I aint bein blamed for typin em in wrong". I ovjected and was shouted at.
I saw a Dr who was rude and abrupt and had cold hands who painfully aspirated three/four cysts and stopped because I asked her to.
I was then sent to the next waiting room and advised to strip to the waist and put on a gown. With 20 women with our baskets under our chairs containing our clothes I then waited from 10.30 until 1pm. At 12.30/1 the staff started to loudly chat about their lunch. At that point I asked why there was a delay and what was happening. I was ignored so I pressed ot and noted some of us might have to top up parking machines and if staff got lunch what about us and could we get dressed. The nurse shouted at me but did come back and tell all the women we could dress and go for lunch, join our partners, etc.
When we got back some of us refused to get undressed again. At about 3pm I saw the senior Dr and got a dressing down because delays were caused because a lady had had bad news. She was not impressed when I ventured that I appreciated that but some communication wpuld have been nice and it was a shame that lady had been sent back to wait in the main waiting room on her own, where I scooped her up in tears.
I was sent back to the original dr to have another couple of cysts aspirated. All well apart from that.
It was a disorganised shamvles woth zero respect for women whonwere herded like cattle.
It was not the way to run a service or to behave towards women other humans. Zero dignity, zero courtesy.
Kingston Hospital. They don't do it like that any more. I complained. It was taken quite seriously. The next time I went to the Marsden in Sutton, we had moved. It was better - only the Dr was fucking rude.