I had something like this happen to me last year.
The reason it happened was because typically I have no packages come to the door but on that day I actually was expecting something that I had ordered.
So when I saw a delivery truck pull up, (it was either FedEx or Purolator I don't remember) I went to the door because I knew the guy was going to knock and I was going to have to sign for it.
And I remember thinking the package was a lot smaller than I was expecting but I was completely expecting a package that afternoon because I had just checked and it said it was on route and should be delivered within the hour, so I didn't think of it which was my fault. And I didn't check the full label address which was my fault, because the label had someone else's name, but my full address. House number, Street, postal code, but not my name.
But I had already accepted it and sign for it and as soon as I walk back to the house I saw the mistake and I ran back to the street yelling and screaming and waving my arms but it was too late, the truck was already zooming down the street.
So I looked at the package and I said well I have no idea who this person is but this is my address. So it's not even like I know it's a neighbor because I recognize the name. I have no idea who this is.
There's no other information on the box.
So reluctantly, I opened the box hoping that inside there would be some paperwork such as a contact, or at least a order number or phone number or something?
And there was nothing. The item inside was some kind of a phone. I didn't really look at it that closely.
So I called the shipping company even though I didn't have a phone number, and I ended up getting customer service, I told them what happened, and I told them that they need to pick up this package and it has to be soon because believe it or not, the next day I was actually leaving for 3 days. So this had to be taken care of immediately.
So the lady on the phone documented my story which was that it arrived, wrong name, correct address, but I signed for it, that I tried to flag down the delivery truck, but the package was opened, that there was no paperwork inside, and the item inside the single item is still there. And a few hours later a delivery truck came by and picked up the package. I signed for it being picked up, and I went away on my trip.
The weird thing that happened after that was, I received several letters in my mailbox that evening, and the next day, from a person who lives somewhere on the street, who said "hi there, I think you have my package"
Then "you have my package, I know you have my package, answer the door."
Then "I know you stole my package because I have online proof that you signed for it. You stole it & I'm going to call the police!!!"
So as soon as I got home and saw these notes on my mailbox, I called the delivery company again, they pulled up the file, I think I even got the same customer representative, and I told him what was going on. And she said we've already contacted this customer, we reverse figured out who it was supposed to go to and we've contacted them and told them that if the sending address is not correct and the item gets returned to their company their policy is that it has to go back to the sender, in this case it was some Warehouse possibly Amazon or something who knows... It has to be returned to sender. They can't just randomly drop it off at some other address. It was they as the buyers responsibility to make sure that the mailing address was correct which it was not, so now it gets return to sender.
But they were already informed of this on more than one occasion and what they what they were doing to me was harassment. She asked if I wanted to file a complaint and I said yes, I would like it on file exactly what had happened here, before I forget any details, I don't want anything left out because I feel that I did everything correctly and in a timely manner.
And she said don't worry about it, we've got everything written down, nothing more should come of this.
The package will be returned back to the distributor, more than likely the buyer will be informed that their package was non-deliverable, and if they want to have it delivered they're going to have to pay for delivery again and this time make sure that address is correct.
And that's what happened. And that was over a year ago, and I haven't heard anything about it since. And I never did find out who the person was, or how my completely full address ended up on their package and of course I never received any type of apology, but that's what I did and I would recommend that you do your best to document that you tried your best to get it delivered just in case somehow this comes back to you. Hope this helps.