People who buy clothes, wear them, then return for a refund

[Buxusmortus]

What type of repulsive person does this?

I have just received a jacket I ordered online. The jacket itself is perfect but on trying it on I noticed that the pockets were unstitched and upon checking I could see they had been unpicked, there were creases in the lining where someone had been sitting down and a few marks on a shoulder. It has an attached label but it is hanging inside. It also faintly smells of perfume.

Clearly someone bought it, wore it and returned for a refund.

I think that's really disgusting and it rather turns my stomach. Of course the retailer should check before accepting returns but clearly they don't if it superficially looks fine. The retailer was of course very apologetic and is sending another by next day delivery, but said I should write on the returns label what has happened in case it just goes back into normal returns at the warehouse.

Has anyone on here ever worn and returned something and if so, why do you think that's acceptable?

I don’t know why there’s such a vogue for insisting normal words don’t go far enough at the moment. Upthread someone was saying they were ‘beyond poor.’
Y was unlucky. The poster upthread was poor. The words are perfectly adequate, they don’t come with limits on how bad a situation they can describe.

“ beyond poor” was me. And frankly, you’ve no idea until you’ve lived it. You aren’t the word police, thankfully. I don’t know why you felt the need to comment.

I wouldn’t do it, but I have friends who do it regularly. One friend bought an entire wedding outfit, wore it and the returned it to John Lewis! She justified it by having both the dress and the coat dry-cleaned. I’m not sure if I think this is cheeky or a great idea. 😂

I have given stuff I have found with stains etc to staff when shopping myself. Most say thank you.

Really? You're not sure?

It also happens with other things. A friend ordered some cushions (couldn’t remember which retailer) and she got them home to find one of them had foundation on it. She had great difficulty in getting a refund as the retailer thought it was her that did it. This friend is Afro Caribbean and the foundation was for pale skin!

My DM bought a food processor and it was used as bits of batter were on the blade!

I was an extra on a big Saturday TV show about 15 years ago where all the extras had to wear the same thing. There were about 30 of us. Every outfit had tags on whilst we wore it for the scene. I can only assume it was to refund it when done.

And this TV show was making millions.

I suspect its more to do with not needing to wear it again, to justify the cost and storage, if they were to buy every outfit for every sketch.

So it's not just individuals trying to save a bit of money.

I worked in a department store in the early 2000s on the homeware floor. Lovely lady who worked on a linen concession was changing her " display" beds over and on opening a bottom sheet it had a very dubious white stain across it. Sheet it transpired had been a customer return had been folded neatly and in its packaging.

Better smelling of perfume than BO!

🤢

No they go into stock. In next, if you order online but return in-store, some returns will actually go onto the shop floor to save them having to include them in their shop stock deliveries.
This saves the same item being sent back to warehouse while another is being sent into the shop from the warehouse at the same time.

I worked in a department store as a student, this would happen all the time! Things returned with stains and stinking of cigarette smoke. Handbags with half the contents of a night out still in them. The brass neck of people doing it, I would be too embarrassed to even try!

this is not true - some retailers wouldn't make any money if this was the case.

... Yes.

(This is why I don't often check on quote replies)

A quick process!

It's like pp said, some people are just entitled and treat shops as some sort of free loans system.