Vinted! aargh

[MotherBot]

I am the seller in this situation.
I sold a size 12 black winter coat to someone, in the bit of back and forth we had the buyer mentioned she wanted it for a funeral.
When she picked it up she immediately sent a message saying ‘I am a 12, and I can’t fasten it’ with a photo of it hanging open, which I would say actually looks like it would do up, but benefit of the doubt etc, I said I would accept a return.

She has sent it back, clearly worn and filthy.

I’ve since been told by friends that it’s down to the buyer, it’s a well known brand, and is true to size (it is), and that I should have told her to sell it on.

I was trying to be nice, so accepted the return, but now I’m stuck with a coat that needs professionally cleaning.

Is she a CF, should I have refused it? What’s the done thing here!

Yeah, some people are awful. She’s worn the coat for whatever event she needed to and then tried her luck with you to get a return.
I must say though, despite the odd person, most of my Vinted transactions have been very good. I think you have been unlucky.

I’d vote CF.
wore it for the funeral, then pretended there’s issues with it in order to return.

It is never your fault if something doesn’t fit as long as you have correctly listed the size stated on the label.
You were too generous accepting the return but nothing you can do now except leave her appropriate factual feedback.
Problem is that she may then leave dishonest negative feedback in revenge.
I had that happen to me.
It makes a mockery of the feedback system.
You will just have to chalk this up to experience. Human beings are frequently shit.

My petty side wants to put ‘not my fault you’re bigger than a size 12’ in her feedback.
Yeah, resigned to putting it down to experience, but it’s just really disappointing. You do something in good faith and get a CF!

I always put measurements on my listings
With a firm " no returns"

It's not your problem

I think this is a good example of kindness being taken advantage of. Sadly being nice sometimes doesn't get you far. I'm sorry this happened.

I think you should challenge the return - photograph the state it has been returned in and refuse the refund. As she's sent a photo challenging the size, you can see the state it was in when received and she's being calculated with her actions, returning a filthy coat.

In my experience eBay deal with issues far better. I ordered something recently and the seller did not send it to me but would not issue a refund .They dealt with the situation quickly and told him he had to send or refund me .I got my refund and then got a message to tell me they are no longer letting him trade.

My DD has bought stuff saying ‘fits a 12’ and it swamps her. She’s never sent it back but sold it on. One actually had a tag saying ‘size 16’ even though listed as a 12. I think she should have sent that back as it was an obviously wrong.
Also it’s always helpful to include measurements, especially length of skirts! Just lay it flat and measure across. It will protect you next time.

Have you escalated it to Vinted?

makemoneywithoutajob.com/how-to-contact-vinted/

Thanks for the thoughts and advice everyone, I haven’t done anything with it yet as was too shocked (and hadn’t had time to look at options) but will be escalating to Vinted, thanks @BadgerMushroomToast.

People are indeed a bit shit sometimes aren’t they.

She’s probably hoping I won’t say anything since it was ‘for a funeral’.
CF

Keep it VERY factual on vinted. Pictures of labels in listings, ideally measurements too showing tape measure. No guesses as to sizes then and it's on the buyer - caveat emptor. They have to prove it's not as described to get a refund.