Would you bother making complaint about this dance/theatre school or just move on? National chain

[Jamfirstest]

Sorry not sure where to post this really.
ive moved dd2 (12) to two other dance schools and she has come alive again. I’ve removed her from original dance school (well known national chain) after them having both my DDs since 2011.
Dd1 didn’t want to go back after covid.
Dd2 has had such an awful year of bullying and a toxic environment. Much encouraged by the owner but also coped by other staff and students. She was with them 7 hours a week and part of an elite program.

Part of me wants to write to head office and make a big complaint. Most of mr says let it go it doesn’t matter now she’s happy.

Any similar experiences?

Write a letter explaining why you pulled her out.

Similar situation, except not a national train, an independent one.
At this point dd1 had been dancing for about 11 years with her and dd2 for 9. They were almost the longest in the school.

Dd2 was being bullied. I spoke to the teacher who initially denied it, but when I said I had witnessed some of the behaviour on the way in, she could only say "she should just rise above it".
A few weeks later, I'd said to her to finish the end of term, and one of the parents came to me and asked if I knew what was going on. She said her dd kept saying the teacher was being really nasty to dd2, things like telling her off for talking when she wasn't an excluding her.
She hadn't believed it, but her dd insisted so she'd decided to just hide on the stage where she could watch. She found it was much worse than she'd been told.
I pulled dd2 out that day.

Then dd1 said that the teacher was refusing to even say hello to get on the way into the lesson, and another parent overheard and said her dd was saying the same.

There was no one to complain to, but I think I had the last laugh on that. Dd2 has performed professionally and is training at uni now, in all the years the school ran, only one other child has performed professionally at all.
The dance school now has pretty much gone under - I think they still have 2-3 classes, but they are poorly attended - when my dc were there it was 6 days a week and waiting list for classes.

These national chain weekend/evening theatre schools are run almost like a franchise with local staff, and they are all different. Some are fantastic, some less so - as you have found out.
I'd say yes, you do need to write to their head office. They may have received other letters of complaint, and if they receive several from the parents of former pupils all saying similar about the same school, then they won't be at all happy with it. Not only are they losing custom, it is damaging their reputation as a whole. As a business, they will have anti-bullying, student welfare and safeguarding policies which need to be adhered to. It seems that this branch is not.

@MargaretThursday I really appreciate this post. I can relate so much to this crap sadly. Dd2 wanted to finish at easter but as the show is July time I said she ought to see it through but I wish I’d let her quit then.

@ThreePearsi think you may be right. It’s a national chain with a main school in the Home Counties with a v strong reputation.