What to do about the big shop I may have inadvertently shoplifted!

[ImGoingUpstairsToTakeOffMyHat]

Did my big shop yesterday using a scan and shop doo-dah.

Racked up £100+ worth of goods, and went to the tills to pay. I was told scan and shop wasn’t working so I’d have to put it through again on the other tills. They also said Google pay wasn’t working and made sure I had a physical card.

Went to self scan, and it was chaos. I could hear that other customers’s payments weren’t going through and a few people had to take themselves to the cash machine or go to sort it at customer services.

Anyway I scanned all my shopping then went to pay with via contactless with my card. It asked me to insert the card and enter my pin, which I did. It took a really long time but the screen on the card machine, and also the self scan machine, displayed a green tick and said “approved”/“transaction complete”. But then suddenly the self scan screen showed up a red exclamation mark and said “Error - call for help?” With a yes and no option. However, by this point the machine had spat out a receipt, and staff members were all busy helping others, so I assumed it was just the machine glitching. Also DD was in the car and didn’t want to leave her much longer, especially as scanning the shipping took so long. I pressed no, took my receipt and left.

However, no money has left my bank. I didn’t realise until I was making a transfer this morning and noticed I had no transactions for yesterday.

I was going to go back and tell them but DH said that they may make me pay, only to find that the payment is just taking a few days - so says I’d risk a double payment and may struggle to get a refund on one of them. I tried calling the customer services today but was on hold for ages and we had plans. I don’t want to go into the supermarket and ask for advice in case they accuse me of shoplifting, or force me to pay (see concern above about potential double payment )

The receipt says “Total paid £102.34”. Just for clarification. It’s not the kind of receipt you get when a transaction fails.

Should I worry about this? Is it shoplifting? Has anyone experienced this before? I don’t know much about banking, can transactions take a number of days?

I once got fuel in October, no issues then completely forgot about it and didn’t notice it hadn’t gone out until it randomly did go out Christmas week! It was only then I checked my transactions and realised, I am normally quite good with my banking but missed it with all the Christmas related transactions going out! I never forgave that garage for taking it Christmas week and never used them again 🤣

Also, I had an issue in Aldi the other day with Visa and Mastercard being down. The receipt ONLY printed out once the transaction fully completed as there was cheering every time someone got a receipt lol. All the failed transactions were printed on the same receipt.

It came out my account today!

I did say you had paid !
and clearly there were cyber glitches from the time of shopping until today - esp as it didn't show as pending.
Asda tills don't give receipts without payment.

Well that's a relief.

I hope all those people who accused you of shoplifting are going to apologise now 😁

Every time someone posts on MN about an accidental problem with a shop they will get a few posters accusing them of terrible crimes as if they were professional burglars with no moral compass sending the cost of goods sky high with their thieving. It is absolutely pathetic. And never attributing responsibility to modern technology going wrong or retailers using machines instead of people for transactions so they can sack staff.

Oh well, glad they took the money eventually , but also sad you didn’t get a free shop op :(
Probably the machines playing up in the store that caused a bit of delay with the banks.

I’ll wait 😂

You'll wait a long time. A drama filled thread over nothing.

Except nobody called OP a shop lifter.

And yet you contributed 14 posts, implying I’d stolen 😂

glad this turned out ok for OP- as I suspected - not worth the OP doing anything. either IT works or it doesn't.

That's a shame, I'm always pleased to hear about a win!