Has anyone had the misfortune to have to deal with British Gas customer services recently? My prepayment quantum meter stopped working a few days ago. I tried to top it up with credit and instead of accepting the credit,the screen just blanked out then showed the message 'ERR',which I assume means error. Since this happened,my boiler will not work and I've had no hot water,but oddly,my gas cooker is still working.
Since Wednesday evening,I've phoned their customer services 7 times to try to get someone to come out and either fix or replace the meter,but I've basically just been going round in circles with them. Kept being repeatedly cut off while I was on hold and no one calls me back,having to repeat my details every single time I speak to a different person,then waiting 15 minutes while they update them. Then I'm told that the problem is the boiler,not the meter. A bit of a coincidence that the boiler stopped working when the meter conked out. And I'm supposed to be a priority customer because I'm disabled!
I've got an engineer coming out tomorrow morning to look at the boiler but I'm fully expecting them to say the problem is the meyer,so I'll be back to square one. Has anyone else experienced such crap service? After 5 days with no hot water,I'm starting to feel like I'm never going to get it sorted out.