Edited by MNHQ to remove identifying details.
We went to Pizza Hut in Canterbury High Street recently. I placed a takeaway order and while we waited, my son (young child) picked up a tiny bowl of salad — just cucumber and carrots — from the self-serve salad bar. There's a massive sign that says “UNLIMITED SALAD.” We were paying customers.
Out of nowhere, the manager came over and SNATCHED the plate from his hands mid-chew and threw it in the bin. Not a word of warning beforehand — just pure humiliation, and directed at a child. Only afterwards did she bark at us that he wasn’t allowed to have any.
I was so shocked I asked for a refund, but ended up staying because my son was hungry and already upset. I stood by the kitchen (not in the way!) and spoke to the cook — who was lovely and even quietly said we’d be better off going elsewhere. So clearly staff know what she’s like.
She also spoke rudely to another mum and her kids when they walked in. The whole vibe was just hostile and cold.
I complained to Pizza Hut expecting an apology — and instead got a cold, dismissive response and refusing to take responsibility for any of it.
AIBU to be absolutely disgusted by this? I’ve never experienced anything like it and honestly, I just want to make other parents aware.