EBay parcel left on step and stolen

[pantalonmagique]

I posted this in the EBay section but it’s super quiet there so am posting here for more traffic. My eBay parcel - sent tracked 48 - was left on my step and subsequently stolen. The tracking clearly shows it on the step with the door closed. Annoyingly someone was at home at the time and they didn’t even bother ringing the bell. The Seller says that as it’s marked as delivered to my Safe Space (I would never designate that as my safe space as it clearly isn’t) I need to contact Royal Mail. I’ve checked Royal Mail website which says that the seller needs to do this. I think they can claim compensation. A quick google suggests that eBay will find in the sellers favour as it says delivered. Does anyone have experience of this?

The £10 you paid.., was that excluding delivery?

Yes

I had this, photo showed a hi-viz jacket and the back door of a van. I don't know where it was delivered but it wasn't to me. I argued it calmly with the seller, who got increasingly nasty, then contacted eBay as a non- delivery. They found in my favour but the seller sounded deranged. Item was around £5!

An Update on this. Initially EBay closed the case, saying that it had been delivered and I wouldn’t get a refund. However I appealed and they agreed that it had been stolen and said they would refund me.

Hi OP, what happened in the end? @pantalonmagique

Were you refunded?

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@AdemasstudioI did get refunded eventually. See my post above.