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Can someone tell me how trains in the UK work as soon I will be going on a train for the first time?

44 replies

kmo0416 · 06/07/2025 16:01

  1. If I buy a ticket, do I just go to the train station, go to the relevant platform, and then just walk on? Or, do I have to verify my ticket with the train driver first like you have to do with bus drivers on buses; or is there some sort of booth? Or, can you literally just walk onto any train but then the ticket inspector is the one who later verifies your ticket?
  2. Do trains make frequent stops across the journey like buses do even when it's not your place to get off? Or, do trains go direct to where they state on your ticket without stopping?
OP posts:
ElizaMulvil · 06/07/2025 16:44

Trainline will charge you a booking fee so it's useful for seeing options but when you've decided on the specific train book with the company direct.

IbizaToTheNorfolkBroads · 06/07/2025 16:45

Beware that the price of tickers can vary massively depending when you buy them, and when you use them.

A "walk on" ticket is usually the simplest, but most expensive ticket. A return is often much cheaper than 2 singles.
It's cheaper to travel after 9 am.
Some tickets will have route restrictions on, some will say "via any route".
Some tickets will have time restrictions on eg: not valid before 9am, or between 4pm-6pm.

simsbustinoutmimi · 06/07/2025 16:45

McCartneyOnTheHeath · 06/07/2025 16:38

Dying to know how old you are and how come you've never been on a train before. To be fair, my niece has never been on a train, but she's two and a half.

not OP but I’m autistic and get v nervous with trains. I’m 30 now and only just developed the confidence 2 months ago.

Arran2024 · 06/07/2025 16:45

My cousin and friends came over from Canada to stay with me for a few days then take the eurostar to Paris. She had told me what train they were getting. Unfortunately they hadn't booked! They thought you just turned up and bought a ticket and got on the train.

In fact, you can do this if there are spare seats, but it's not reliable and it will be expensive.

Luckily they got seats but they had to go first class. It cost them a fortune!

Anyway, if you are travelling on a long distance train, you are best to book in advance to get a good price.

Coffeeishot · 06/07/2025 16:47

Actually good advice if you are long distance i still collect my tickets at the station though.

Seeline · 06/07/2025 16:49

My DD took her best friend at uni on her first train ride at 21!
She lives in a more rural area where there aren't really local trains and on the couple occasions she'd been to London, she'd been driven. She had her first flight shortly after!

Alstromeria · 06/07/2025 17:04

When I used to get the train a lot for longer journeys, I found national rail enquiries very helpful
08457 48 49 50
You tell them what time you want to arrive at your destination, where you're travelling from and to. They'll give you the options for what trains to get, tell you what stations to change at and if you ask, tell you what platform you need to be on for the new train. I always preferred to buy a ticket on arrival at the station.

If you're travelling in London, it's divided into zones and you can get either a travelcard or an oyster card from (used to be, anyway) newsagents/convenience stores or train stations or online, which both allows you to travel on trains/tubes/busses with the same ticket.

Travelcards especially I liked for the fixed fee. Once you've bought it you get on and off whatever mode of transport you want as often as you want all for free. You can get daily or weekly travelcards. The cost depends on which London zones you're travelling in. You can find a map online for the travel zones (this is not the same as postcodes, that's for mail/travelling by road) so you know which you need access to for your locations.

HonoriaBulstrode · 06/07/2025 17:05

Agree that we can give better advice if we know what journey you are making. Long distance trains are very different from commuter routes.

I travelled from London to York and back again last week. York/King's Cross were the first stops on those particular trains, but other trains to and from York might stop several times.

On longer routes, there'll be an announcement before each station - 'We will shortly be arriving at [Station name]'. When you hear that, you need to gather your belongings together ready to get off.

If you have luggage, a small bag will go on the luggage rack above the seats or between your feet when you're sitting in your seat. A big case will go in the luggage area at the end of each coach.

Pinty · 06/07/2025 17:12

All stations are different.
You may be able to just walk on the train or you may have to scan your ticket at a ticket barrier and it's the same when you get off. You might be able to walk straight out of the station or you might have to scan your ticket . You may also have your ticket checked on the train or your might not. Most trains stop at stations alone the way her depending where you are going your train might not stop before your station.
There is no standard way that all stations abide by so be prepared for any variation of the above.

Just make sure you have your ticket available and that is is valid for the journey that you are making. If you buy the cheapest advance ticket it will just be valid for one specific timed train
Also some tickets are only valid on certain train lines.eg if you buy a ticket for an East Midlands Train it may not be valid on a Cross Country Train. So check your ticket.

MollyButton · 06/07/2025 17:13

Coffeeishot · 06/07/2025 16:06

I don't like buying online tickets either I buy them at the station.

This will cost you a lot. The App I use saves me a lot, by finding the cheapest ticket or pair of tickets for the journey.

ColdHenrietta · 06/07/2025 17:24

Small point - you qualify for a Senior Railcard at 60, not 65!

(It costs about £35 but saves you a fair amount on each train journey so is well worth it if you travel by train often.)

Coffeeishot · 06/07/2025 17:27

MollyButton · 06/07/2025 17:13

This will cost you a lot. The App I use saves me a lot, by finding the cheapest ticket or pair of tickets for the journey.

Yes i didn't word my reply well, if I am going local I just buy them the price is the same, if I am going further I do buy online but like a physical ticket so collect at station.

Deathraystare · 06/07/2025 17:28

If you are coming back remember to get a return tickrt! You can get it when you book/get it at the station but you will deffo eed it before you return throlugh the barriers!!

HonoriaBulstrode · 06/07/2025 17:46

Unless it's a very small station, you'll be able to find a map or plan online, showing the layout - where the loos are and so on. At many stations, you have to go through the barrier to access the toilets, at big stations they're on the main concourse.

Many stations have a coffee bar and/or a vending machine where you can buy refreshments.

Allow yourself plenty of time
Pay attention to announcements and to the information displays
Uniformed staff are there to help; ask if you're not sure
If you need it, you can book assistance - someone to escort you through the station and see you onto the train: Passenger Assist | National Rail

And in case it's relevant: Advice for Autistic Passengers | National Rail

Passenger Assist | National Rail

Book assisted travel on National Rail services with Passenger Assist. You can book in advance, any time up to 2 hours before your journey is due to start.

https://www.nationalrail.co.uk/help-and-assistance/passenger-assist/

ParmaVioletTea · 06/07/2025 17:49

ElizaMulvil · 06/07/2025 16:44

Trainline will charge you a booking fee so it's useful for seeing options but when you've decided on the specific train book with the company direct.

Yes, that's my practice as well @ElizaMulvil , but as the OP seems a bit clueless and seeking basic guidance, I didn't want to confuse her!

I travel by train long distances a LOT, and I never use the Trainline: I always book direct with the relevant train operating company.

But if you're so new to trains that you have to ask how they "work" then the Trainline is probably the easier way.

LizzieBennetsBonnet · 06/07/2025 19:37

The citymapper app is very good for navigating public transport. I was recommended it by a very helpful lady on a train in Rome whilst on holiday and have since used it to organise travel in the UK. It helpfully shows which buses/trains you need/ gives the stop or platform and it shows you where you are on the route and when to get off etc.

EmpressaurusKitty · 06/07/2025 19:57

Alstromeria · 06/07/2025 17:04

When I used to get the train a lot for longer journeys, I found national rail enquiries very helpful
08457 48 49 50
You tell them what time you want to arrive at your destination, where you're travelling from and to. They'll give you the options for what trains to get, tell you what stations to change at and if you ask, tell you what platform you need to be on for the new train. I always preferred to buy a ticket on arrival at the station.

If you're travelling in London, it's divided into zones and you can get either a travelcard or an oyster card from (used to be, anyway) newsagents/convenience stores or train stations or online, which both allows you to travel on trains/tubes/busses with the same ticket.

Travelcards especially I liked for the fixed fee. Once you've bought it you get on and off whatever mode of transport you want as often as you want all for free. You can get daily or weekly travelcards. The cost depends on which London zones you're travelling in. You can find a map online for the travel zones (this is not the same as postcodes, that's for mail/travelling by road) so you know which you need access to for your locations.

Nowadays, if you use the same contactless card to tap in & out every time, TFL will cap your fares daily or weekly.

https://tfl.gov.uk/fares/find-fares/tube-and-rail-fares/pay-as-you-go-caps

Pay as you go caps

Make as many pay as you go journeys are you like using contactless or an Oyster card and we'll cap your fare

https://tfl.gov.uk/fares/find-fares/tube-and-rail-fares/pay-as-you-go-caps

EmpressaurusKitty · 06/07/2025 20:00

McCartneyOnTheHeath · 06/07/2025 16:38

Dying to know how old you are and how come you've never been on a train before. To be fair, my niece has never been on a train, but she's two and a half.

Several of my relations have no real idea how to handle public transport because they drive everywhere. Although I imagine some of them must have been on trains at some point.

Arran2024 · 06/07/2025 20:08

EmpressaurusKitty · 06/07/2025 19:57

Nowadays, if you use the same contactless card to tap in & out every time, TFL will cap your fares daily or weekly.

https://tfl.gov.uk/fares/find-fares/tube-and-rail-fares/pay-as-you-go-caps

If you are travelling to/from London, you can get a tube ticket added on to your rail ticket for not much extra.

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