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Original poster

Feeling unsupported at work

10 replies

Qwerty8474 · 28/06/2025 16:31

For context i've been at my workplace for 2 years now. I felt I was thrown in the deep end straight away and the training wasn't great (they were short staffed at the time and I was told when there's more time i'll be shown things properly, it never happened)

I work alone on weekends (weekdays I work as part of a team), and on the odd occassion I will get really stuck. Sometimes it's something only a manager can assist with, but other times it's a system error with a code that i've never seen before and I can't proceed. In the office colleagues will ask each other for help but when i'm alone I have no one to ask. Of course I only reach out as a last resort, after trying to resolve it myself.

My issue is when I do reach out i'm met with "this is such a pain, I was about to head out, this is so annoying, now i've got to sign on, you seriously never seen this code before?"

It makes me feel really deflated because I had to message for assistance today was met with the same attitude, after she finished helping me she said "well i'm now 3 hours late thanks to this"

I am just dreading going into work and being told how much hassle I caused her on a Saturday and how i've been here for 2 years and I should know by now (even though i've never had this issue before and today was the first time i've seen it)

It's only a small team and I hate confrontations. I know the only way is to tell her how she makes me feel but I just wanted to get it off my chest today

Anyone else experienced similar?

OP posts:
Pingiop · 28/06/2025 16:36

Most companies it’s against policy to work alone unless you’re WFH. It was a huge deal in my old place, you could get injured or whatever and no one would know. Do you have to attend an office by yourself and work by yourself?

EBearhug · 28/06/2025 16:38

Yes, I ended up documenting everything because of the lack of information- it meant it was a lot better for my successors, at least.

If it's something like codes, is there no reference guide?

Original poster
Qwerty8474 · 28/06/2025 16:43

Sorry I should add I WFH on weekends, and in the office on the weekdays

The office days are much smoother, we all help each other out. My colleagues don't have this experience because i'm the only one who works weekends alone in my department so my manager sees me as the annoying one who reaches out on a weekend (it's not very often)

OP posts:
Pingiop · 28/06/2025 17:01

Qwerty8474 · 28/06/2025 16:43

Sorry I should add I WFH on weekends, and in the office on the weekdays

The office days are much smoother, we all help each other out. My colleagues don't have this experience because i'm the only one who works weekends alone in my department so my manager sees me as the annoying one who reaches out on a weekend (it's not very often)

Ah okay that’s fine. You’re not being a pain at all, if you don’t know how to work the code then you don’t know. It’s down to management to support you. If you don’t feel comfortable telling them in person can you write your concerns in a email?

Original poster
Qwerty8474 · 28/06/2025 17:09

@EBearhug some codes can only be entered by the manager and some of the other issues there's no way of knowing unless you're told what to do when the issue arises - my manager knows this but will still make comments about how it's a big pain being contacted on her day off (I understand but again, it's not always)

I always make notes so that I don't ask the same questions again but today has got me really down and quite frankly i'm starting to dread next weekends incase another issue crops up

I will start keeping a diary for my own records as it is now starting to get to me

OP posts:
CassieAusten · 28/06/2025 17:28

Why do you work weekends? If it's expected for business reasons that they need to have someone working, then the manager needs to be on call or some other arrangements are needed (or they accept that if you can't enter a code, you can't do that piece of work). If you're working weekends because they agreed you make up your hours at the weekend because you're not working full time in the week, then they may end up saying they can't continue like this.

Boliviabae · 28/06/2025 17:32

My workplace is exactly the same. I wasnt given much training then i was left to work alone on evenings and weekends.

I sometimes need to ask a manager things, and i have had to call my manager on her days off.

I hate lone working.

I think it is irresponsible of companies to have employees working alone or working without a manager around

Boliviabae · 28/06/2025 18:13

CassieAusten · 28/06/2025 17:28

Why do you work weekends? If it's expected for business reasons that they need to have someone working, then the manager needs to be on call or some other arrangements are needed (or they accept that if you can't enter a code, you can't do that piece of work). If you're working weekends because they agreed you make up your hours at the weekend because you're not working full time in the week, then they may end up saying they can't continue like this.

Lots of people work weekends?

I work weekends too.

Original poster
Qwerty8474 · 28/06/2025 18:54

@Boliviabae I completely agree. There should be a manager on call (and actually be willing to help) it's a shame really

OP posts:
EBearhug · 28/06/2025 19:39

One of my reasons for leaving my last role was because I was expected to be on-call for systems I hadn't yet been given access to. I could have hacked it by using an admin account, but I shouldn't have had to.

Their documentation was vastly improved after I left, too - I hope my successor appreciated it.

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