could they cancel the contract under the circumstances?

[mchlv]

I know the answer is probably no but thought I would ask anyone if anyone has had any experience in something like this.

I won't go into everything because my head is all over the place but will give the basics.. I have been being abused by a close family member for almost two years, It has esculated to them getting people to follow me in the street and threaten me, Having people come to my house at 3am, calling me 100s of times a day, sending abusive messages, I have blocked them many times and they can still leave voicemails, so I am also getting abusive voicemails.

I signed up for a contract with EE three months ago and I am paying almost £26 per month for it, sim only.

I have since been granted a restraining order and family member has been told not to contact me in any way, I have also been advised to get rid of the number he has for me which is the contract one so I have had to get a new number. I am now also paying £13.50 per month for EE pay g and I can't afford it, I am now paying for two numbers even though I can't use one of them as he knows the number and so do all the other people that have been sending abusive messages.btw I didn't give him my number, i got the contract so I had a number he didn't have but someone gave it to him..

is it likely EE would cancel the contract under these circumstances or am I stuck paying for a number I can't use for the next two years?

Is there any reason why they can’t just change the number? Send you a new SIM? Sorry if I’m missing something obvious. Then you could stop the PAYG.

Just call customer service and ask them for a number change, or change it to the number you are using on the 2nd phone, that way you can go back to just paying the contract. I cant imagine they would let you cancel tbh.

I’m not sure they can do it from EE PAYG to EE contract, but you could go get a cheap PAYG O2 SIM, get the PAC and port that new number to your EE contract so the EE contract has a new number and you just pay that.

But if you want the EE PAYG number, try ringing EE or port that PAYG number to the O2 SIM in my example above and then back to the EE contract.

But no, they shouldn’t cancel the contract in this scenario.

I’m suspect that if you call EE and explain the situation they will help.

I had a similar scenario a few years ago and BT were great. They don’t want to be park of abuse.

They will just change your number for free, not cancel the contract, I had the same situation.

Just phone them and ask them to change the number