Should I pay £100 for this repair?

[Confusedformer]

Dyson straighteners, 3 years old - won’t hold their charge so basically useless.

Can’t buy a new battery.

Call to Dyson has booked them in for a repair to be collected by a courier, the cost is £100. I could buy new ones for that - albeit not Dyson ones.

the cordless function is useful. What would you do?

Buy new

I paid the £100 for my airwrap, they collected my item in a box, 48 hours later it was returned, freshly packaged. Apparently it’s less cost effective to troubleshoot than it is to replace parts so I got a completely refurbished machine with fresh 12 month guarantee for my £100.

Still working fabulously 2 years on, I’ve had it basically since they we released definitely pre Covid so maybe 6.5 years? £100 for maintenance during that time seems absolutely fair!

If they are only 3 years old then you should be able to claim under consumer goods act and get a free repair or replacement from whoever you originally bought them from.

Huw would I claim under the consumer goods act?

You just contact the place you got it from and them that it no longer works and that your would like a repair or replacement. When they tell you that it isn't under warrenry or similar, you say that the goods were sold as fit for purpose and that you would expect a £300 hairdryer to last longer than 3 years and that they have a legal responsability to repair or replace it. There is probably more info on Martin Lewis somewhere

I would agree with this. Def would expect them to last longer than three years. Our Quooker tap three years old went wrong. They sent someone out free to fix it. Again you don’t pay a grand for something for it only to work for three years.