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Greggs shifts food behind counters to stop thieves

183 replies

SerendipityJane · 19/05/2025 18:01

I'm old enough that my DM was more used to this sort of operation than the new fangled "self service" that appeared in the 60s.

Once again the feeling of travelling backwards in time doesn't seem to quite go away.

https://www.bbc.co.uk/news/articles/c17r52rvj2lo

Sandwiches in a Greggs shop

Greggs shifts food behind counters to stop shoplifting

The High Street chain is trialling moving its self-serve goods to crack down on shoplifting.

https://www.bbc.co.uk/news/articles/c17r52rvj2lo

OP posts:
GreenFressia · 19/05/2025 19:27

MidnightPatrol · 19/05/2025 18:06

My local Pret in London has security for this reason.

Itsu has moved all of its products behind the counter and you have to order through a screen too.

Becoming a low-trust rather than high-trust society is a terrible development for the UK. And no I don’t think it’s about poverty - it’s about there being zero consequences for this kind of crime and people not giving a shit.

I saw someone pocketing a sandwich in Pret and staff came after them. I was gobsmacked.

taxguru · 19/05/2025 19:33

I think we'll start seeing more and more of it, and similar to covid days, when shops served through doorways and windows (or hatches) and the staff would go and get what you wanted to buy. A bit like the "olde days" of corner shops where everything was behind the counter and you gave your shopping list to the shopkeeping and your basket and s/he'd pick it all for you from shelves behind the counter and from in/under the counter.

After seeing that other thread, I was a bit more aware and noticed our little village sandwich/pie shop had put their stand of crisps and cold drinks fridge behind the counter - these had always been in the main shop floor area for as long as I remember. I remarked on it and the owners confirmed it was because too much was being stolen! And that's not a big busy Greggs, it's a tiny little owner-managed village shop.

It's high time the police and courts stopped ignoring such crime, and shame on the CPS and governments for bringing in the £300 threshold under which no action is taken. It's literally a shoplifter's charter.

Maverickess · 19/05/2025 19:43

Well there's very little to no concequences for the person doing it, police don't even attend a lot of the time because they have little in the way of resources to start with and what they do have is being politically directed rather than stopping the fundamental wrongs like stealing stuff that doesn't belong to you.
And even if the police do catch them there's very little punishment for it, so basically it's a risk free crime.
And because people confronted by staff or security get aggressive or violent and again, there'll be little to no concequences for that either even if they're caught, so no I don't expect them to potentially risk their safety for shoplifting, and yes I'm aware that it means the prices go up but I blame the lack of concern from the people who are supposed to be keeping law and order and making sure there's enough money and bodies to do so.

If hiding the stock away is the only way to stop it then we'll have to live with that.

whynotwhatknot · 19/05/2025 19:46

dont blame them police wont come out for low level thefts anymore

Needtosoundoffandbreathe · 19/05/2025 19:47

Friartruckster · 19/05/2025 18:06

Just come out of Greggs. Shoplifting is the culture of the place. Stood in the queue wishing I had the chops to do same. I think it won’t be long when it becomes normalised.

Why would you want to be a thief? Theft pushes up prices for all of us and is immoral. You don't want to live in a society where people just take things from anyone, anywhere because they want them do you?

Needtosoundoffandbreathe · 19/05/2025 19:47

Friartruckster · 19/05/2025 18:06

Just come out of Greggs. Shoplifting is the culture of the place. Stood in the queue wishing I had the chops to do same. I think it won’t be long when it becomes normalised.

Why would you want to be a thief? Theft pushes up prices for all of us and is immoral. You don't want to live in a society where people just take things from anyone, anywhere because they want them do you?

mintydoggyv · 19/05/2025 19:50

I don't blame Greg's at all many years ago all goods where behind the counter shame really.

Gingernaut · 19/05/2025 19:59

Bundleflower · 19/05/2025 18:19

It depends entirely on what they’re stealing and why. I assume you’re going to tell me they were steeling vodka, cigarettes & a Sky dish.
Of course, genuinely desperate people sometimes do genuinely desperate things.

It tends to be high value items, like the 'specialist' baby milks, expensive moisturising creams and so on

In my local Boots, they have sliding baffles that rattle as they are moved across the price tag bar, attracting attention around the Vichy, Clarins and other expensive off the shelf brands and for some products, including baby milk, you have to pick a card off a hanger and bring it to the cash desk

My local supermarkets have locked boxes for expensive health and beauty items like branded vitamins, Canestan and condoms

vintagedove · 19/05/2025 20:00

Needtosoundoffandbreathe · 19/05/2025 19:47

Why would you want to be a thief? Theft pushes up prices for all of us and is immoral. You don't want to live in a society where people just take things from anyone, anywhere because they want them do you?

Give it a break. Can people not read between the lines anymore? It’s actually worrying with the lack of comprehension.

ChocolateCinderToffee · 19/05/2025 20:27

It's not new. I used to have a neighbour who worked for a large company and offered to get me a free telephone (this was in the days when everyone had a landline) and when I asked her what she meant, she said 'Oh we let the odd one through.'

No, I didn't take her up on it. I was so irritated by her attitude that she was offering me a big favour.

Livelovebehappy · 19/05/2025 20:28

Friartruckster · 19/05/2025 18:06

Just come out of Greggs. Shoplifting is the culture of the place. Stood in the queue wishing I had the chops to do same. I think it won’t be long when it becomes normalised.

Well you sound delightful……

NoThankYouSis · 19/05/2025 20:33

It’s sad. I was going to say that at least when things are behind screens, we have to interact with staff members and ask for what we want, encouraging human contact but you’re right, we will probably just have touch screen ordering soon so nobody has to actually look each other in the eye or speak to each other.

FishPie2 · 19/05/2025 20:41

Embarrassinglyuseless · 19/05/2025 19:02

In school uniform..?

They had school shoes and trousers on but black hoodies with the strings of the hoods pulled. It was in the middle of Liverpool so can imagine there are lots of local school kids around town around that time.

MoominMai · 19/05/2025 20:42

FishPie2 · 19/05/2025 18:21

Was having a coffee in Greggs last week and about 6 school boys walked in, opened the door to the fridge and they all took a drink then 1 went into the middle and took 2 packs of sausage rolls.
The young girl behind the counter just shook her head and said to us - there is nothing I can do against even 1 of them, we just have to leave them.
Was people have to put up with at work is sad.

Edited

That’s so sad. Obviously they’re just copying the adults they’ve seen on TikTok and YouTube with no consequences. I feel so bad for the mental health of the workers also. Sort of undermines you and must be so frustrating time and again watching this happen when they work hard at their job and are trying to take pride in their work - especially if it’s a first job 😔

ScrollingLeaves · 19/05/2025 20:43

SerendipityJane · 19/05/2025 18:01

I'm old enough that my DM was more used to this sort of operation than the new fangled "self service" that appeared in the 60s.

Once again the feeling of travelling backwards in time doesn't seem to quite go away.

https://www.bbc.co.uk/news/articles/c17r52rvj2lo

It is a shame about people stealing. Greggs is a generous and fair company, so much cheaper than high street cafes.

MrsTerryPratchett · 19/05/2025 20:44

MidnightPatrol · 19/05/2025 18:06

My local Pret in London has security for this reason.

Itsu has moved all of its products behind the counter and you have to order through a screen too.

Becoming a low-trust rather than high-trust society is a terrible development for the UK. And no I don’t think it’s about poverty - it’s about there being zero consequences for this kind of crime and people not giving a shit.

This. It is a fundamental change in the social contract and it’s a very bad thing.

Having said that I lived in Liverpool in the 90s and everything was behind plexiglass!

IhaveanewTVnow · 19/05/2025 20:47

My DS helps put in a village community store. A lot of the staff are elderly volunteers or DoE. They have a group of young kids from a local site regularly steeling. Police not interested. I’ve told my son not to intervene. I don’t want him getting stabbed over a packet of jelly beans.

Judiezones · 19/05/2025 20:49

Daffodilsarefading · 19/05/2025 19:20

Dh has seen the manager of out local Aldi rugby tackle thieves to the ground. He said all the shoppers who witnessed it stood clapping and cheering the manager on.

I saw a security guard restrain a shoplifter in M&S. He sort of folded him up, it was fascinating to watch! Then someone called the police and they came and arrested the thief.
(Of course the last sentence is made up, but the rest is true).

Kibble29 · 19/05/2025 20:54

Scumbags, the lot of them. Thieving tramps.

WinterMorn · 19/05/2025 20:56

Friartruckster · 19/05/2025 18:06

Just come out of Greggs. Shoplifting is the culture of the place. Stood in the queue wishing I had the chops to do same. I think it won’t be long when it becomes normalised.

Why on Earth would you want to do the same?

PickAChew · 19/05/2025 21:01

It's such a shame they're having to do this.
It's just a few stores, at the moment but if it gets rolled out more widely that will make life more difficult for non-verbal DS1. He also struggles to communicate by any means with strangers so appreciates being able to select what he wants for a meal deal and hand it over with his money.

It doesn't surprise me, though. Our big Tesco has the spirits on locked cabinets a d went through a phases of displaying protein bars in individual locked and tagged plastic boxes and Dunelm, of all places, has done the same with some of their branded bedding.

GingerPaste · 19/05/2025 21:06

We are undergoing a slow, creeping anarchy - one sausage roll at a time!

ArtemisiaTheArtist · 19/05/2025 21:21

I was in Brum last August & went to the Greggs in the Jewellery Quarter for breakfast for DD and me (we were staying overnight after travelling through the airport the previous day) and there was a man being apprehended by a member of staff who was trying to get the sandwich in his hand back from him. The man wasn’t giving up of course, but the female staff member wasn’t either. It was a total stand-off. She said she’d spoken to police but I wondered when on earth West Midlands’ finest is going to turn up for a sandwich theft, quite frankly. This is the problem, retail and hospitality staff don’t have any support from the police, at all, so to avoid a potentially violent situation they are now being told to just let it go. And this in turn gives people the message it’s a free for all, and the same thing happens on public transport. People don’t pay, all I do as a transport worker is put a report on an app, and the BTP say, oh, ok. Then people think, oh, I’ve got away with it before, so and it was easy, so I’ll keep doing it. There are no repercussions.

I support Greggs with this, good for them. I’ve seen another store lock their fridges with bicycle locks, because theft is so bad. If the police won’t step up, what else can they do?

Beon · 19/05/2025 21:38

Sainsburys used to sell printer ink cartridges in the store. Now they sell them via Argos as many were stolen. Same for kitchen knives. Though a relative that retired from Sainsburys last year, wishes that Argos sold Jack Daniels and Smirnoff (95% of spirits stolen are those brands) and razor blades.

The store only has one pot/tube of face creams and serums which are £10+ each and only one each of the branded nicotine replacement stuff as got nicked. Shoplifters see the single pot of each line and don't bother stealing it.

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