Hello, in August 2024 I was driving through a supermarket car park at under 10mph, and a parked car reversed out of its space, hitting the back side of my car.
I’ve attached a diagram as I know they’re compulsory! my car is green, there’s is red, blue are other parked cars. They didn’t start moving until I had already started passing behind their car.
my car had damage to the back passenger door and back wheel arch.
the other driver admitted fault at the scene, and to her insurers.
I contacted my insurers (Tesco) and the swiftly got my car fixed.
in November Tesco contacted me to say the other party had changed her mind and now said it was not her fault - no explanation was given as to how it could be my fault/no fault.
Tesco passed the case on to a solicitor.
it’s now 9 months since the accident and I’ve heard nothing from ‘my’ solicitors. They ‘don’t take phone calls’ so I’ve emailed them 4 times asking them for an update but had no reply.
ive asked tesco insurance for an update and they always phone me next day, but all they can say is it’s with the solicitors.
in the mean time I’m still waiting for refund of my excess, and I’ve had to renew my car insurance with this marked as an open claim and my fault so I’m paying very expensive car insurance. Tesco have told me this overpayment will be refunded once the claim is settled as no fault to me, but it feels like I’m waiting forever and out of pocket.
- is 9 months+ a normal length of time for a seemingly straightforward claim to be settled?
- is it normal for the solicitors not to give any updates at all?
- should I escalate this somehow? To who?
thanks for any advice and experience you can share, this is my first time making a claim!