My family are long-term Vitality healthcare insurance holders and while it's expensive, I have previously recommended it.
Over the past month however they have made some really weird alterations to their Rewards app - a way to reward policy holders based on their exercise.
We used to get 5 cinema tickets every month, a cafe Nero coffee every week and a couple of other perks like Itsu etc. Not anymore, apparently...
Instead of the exercise rewards system they now basically give you a weird dog scratch card game every week?! If you don't find enough "Stanleys" then you don't get your reward?! Even if you do find enough of these dogs then you still need to jump through various new rules, requirements and timeframe restrictions that were never there before.
I've tried to work out exactly what we need to do now to get our rewards (I've even asked their customer service and they couldn't tell me!)
Before April we just opened the app and it was all there. Now we need to...
- Remember to sign in to 'play' some silly dog-themed scratch card game and find enough 'Stanleys'. Signed in too late? Tough, apparently Stanleys can't 'stay'.
- Remember to pick a reward every month (or is it every week? I don't know).
- Add up said Stanleys (remembering they don't roll-over every month).
- Are the dogs the same as points that you earn through activity? No idea.
- Redeem those dogs/points within a defined window against something in the Member Zone.
- Remember that it works differently with the cinema tickets, coffees, itsu meals etc etc.
Basically, it's now a game of luck that nobody cares about or has time for and I cannot believe how badly thought out it is.
It's borderline fraud for a financial services company to introduce such restrictions mid-term in the agreement and I've lodges a formal complaint about it.
Have any MNers on here had similar issues?