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Original poster

Royal Mail have delivered my parcel to a different address, I am going round in circles trying to locate it.

31 replies

ClockwatchingClara · 09/05/2025 10:52

How can I get it back?

I ordered a gift for my daughter last week worth £50.

It hadn't arrived so I tracked it on the Royal Mail website to find it was delivered on 1st May but the photo is not from my property nor from any of my neighbours houses.

I have contacted the company I ordered the items from but all they can do is send me the tracking number. I went to my local post office but they say it wasn't delivered by them it was via the main depot. I have tried contacting Royal Mail but their website just sends me round the same circles, the automated help does the same thing and the phone number leaves me on hold half the bloody day.

What can I do?

OP posts:
HiddenInCubeOfCheese · 09/05/2025 15:45

RareGoalsVerge · 09/05/2025 12:20

Stop taking responsibility for other people's failures.

Your contract is with the shop to supply you with the thing. They contracted Royal Mail to deliver the thing. Royal Mail failed. It is Royal Mail's responsibility to sort this but they won't deal with you as their contract is with the shop.

You tell the shop that their attitude is unacceptable. They have to pursue Royal Mail for the item they lost. If Royal Mail cannot produce the item then Royal Mail compensate the shop for the loss. Meanwhile you are entitled to a full refund, right now, without having to wait for Royal Mail to pull their finger out.

Agree 100% with this first sentence.

Amazon are real bum holes for this - “oh, have you checked with your neighbours?”

No, because that’s not my job, what I paid for, part of the bargain. (It’s also London, so that package is now looooooong gone). I’m not expending any energy to fix your cock up.

Companies really pee me off by hiding behind lack of knowledge of consumers of the law.

Zingy123 · 09/05/2025 16:54

I'd go to your Royal Mail depot. They can find out who delivered it and pinpoint the location.

Original poster
ClockwatchingClara · 09/05/2025 17:04

Just received an email from the company, they are sending out a new batch of items to me so all good.

OP posts:
WWomble · 09/05/2025 17:23

Hooray! Well done for persevering.

BlueIris111 · 01/04/2026 05:42

stopringingme · 09/05/2025 11:16

@ClockwatchingClara
If you track the parcel and look at the proof of delivery it should give you a photo, map of the delivery and GPS coordinates - although the last two items might just bring up your address.

Do you have a local Facebook page you can post on to see if anyone recognises the doorstep shown in the photo.

I agree though the company you bought from should be dealing with it, you could always threaten to do a charge back on your card, it might focus their mind to help you.

If you see your local postie might be worth showing them the delivery photo as they might recognise the door as posties change rounds so often now.

EBay is terrible at this and often sides with seller about not returning refunds or bothering contacting Royal Mail

EmpressaurusKitty · 01/04/2026 05:46

BlueIris111 · 01/04/2026 05:42

EBay is terrible at this and often sides with seller about not returning refunds or bothering contacting Royal Mail

Show quote history

Zombie thread. The seller replaced the items nearly a year ago now so all sorted, hopefully.

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