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M&S ‘Sale’

14 replies

user1471427667 · 17/04/2025 11:59

Anyone else getting 15% off showing on most clothing on M&S site, only to get to checkout and find you are charged full price?
Just spent ages hanging on the phone to finally get through and be told it’s a ‘glitch’ and there is no 15% discount.

OP posts:
Darkclothes · 17/04/2025 12:02

I was getting excited that they had a sale on, until I read your full post 🙁

I had a quick look, but can't see anything showing as 15% off.

user1471427667 · 17/04/2025 12:11

Darkclothes · 17/04/2025 12:02

I was getting excited that they had a sale on, until I read your full post 🙁

I had a quick look, but can't see anything showing as 15% off.

Maybe they’ve fixed it finally
Edit. Nope, just been on site and checked - am on clothing and each individual item has the normal price crossed out and new lower price written in red.^^

OP posts:
user1471427667 · 17/04/2025 12:19

user1471427667 · 17/04/2025 12:11

Maybe they’ve fixed it finally
Edit. Nope, just been on site and checked - am on clothing and each individual item has the normal price crossed out and new lower price written in red.^^

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M&S ‘Sale’
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PeachPumpkin · 17/04/2025 12:29

It’s showing like that for me as well.

user1471427667 · 17/04/2025 12:39

PeachPumpkin · 17/04/2025 12:29

It’s showing like that for me as well.

I wonder if legally they have to honour the price advertised?
Im amazed they haven’t corrected the website yet, or at least taken it down while they work to fix it

OP posts:
IbizaToTheNorfolkBroads · 17/04/2025 12:44

No discounts showing to me, either just on website, or logged in.

M&S ‘Sale’
GlobetrottingPercy · 17/04/2025 12:48

Yes same for me, I add it to my basket and it reverts to full price. It’s showing on most items and has been all day.

IbizaToTheNorfolkBroads · 17/04/2025 12:50

I wonder if legally they have to honour the price advertised?

I don't believe so. Advertised prices are an "Invitation to Treat" ie: a starting point for negotiable, not a contract.

I'm not a lawyer though (just raised by a solicitor and a barrister), so I am happy to be corrected. I just remember a really embarrassing situation with my dad and Our Price records and a different price advertised in the window to on the album in the shop in about 1986.

user1471427667 · 17/04/2025 12:56

IbizaToTheNorfolkBroads · 17/04/2025 12:44

No discounts showing to me, either just on website, or logged in.

How strange! I logged off and discount prices still showing. Also website and app both show discount prices for me on my phone and iPad.
M&S obviously know about the problem as the advisor I spoke to on phone earlier had a pre prepared statement to read out and sounded very fed up as I’m sure they are getting so many calls about it.

OP posts:
PeachPumpkin · 17/04/2025 15:36

Looks to have been fixed now. @IbizaToTheNorfolkBroadsI’d love to hear more about the embarrassing situation!

IbizaToTheNorfolkBroads · 17/04/2025 16:22

PeachPumpkin · 17/04/2025 15:36

Looks to have been fixed now. @IbizaToTheNorfolkBroadsI’d love to hear more about the embarrassing situation!

My dad was a solicitor. Not the type you see when you buy a house, he worked in house for oil companies, writting contracts for drilling in international waters. Or something.

I wanted to buy an album from Our Price (for those under 40 this was a chain of record stores). I was about 14. Album of the week was something like £4, and other albums were a bit more, something like £5.

I went to buy the album when it was Album of the Week, and they tried to charge me the higher price. I pointed out the poster in window that said the lower price. They said that only applied to vinyl (tfw window poster didn't say this). I wanted a cassette because I didn't have a record player. I went home because I didn't have any more money.

Told my dad this tale. The next day he met me from school (😭) and made me take him to the shop, where upon he launched into all sorts of legalese and quoting contract law, and invitations to tear and misleading advertising etc.

I got the album, on cassette for £4.
Our price added a footnote re: vinyl only to their Album of the Week promotional posters.

Anyway, what I was trying to say above, is that an advertised price is a start for negotikns. Pretty much always it's what people pay and move on. Notably, houses and cars are where people tend to negotiate (I don't know if there's different law for these) ; baked beans less so. A seller can refuse a buyer's offer, although a friend of mine did once succesfully negotiate the cost of a sofa (in M&S coinidentally). About 15 years ago MNers caused a run on the Mottercare website, when they listed some car seats with the decimal in the wrong place ie: £12.00 instead of £120. Mothercare didn't honour those orders.

70isaLimitNotaTarget · 17/04/2025 17:08

Ahhh does anyone else remember the 50p chair in Marks and Spencer

IIRC it was not the prettiest but it looked fairly comfy . There was a massive surge in orders till they twigged
I dint know if they honoured sales ?

PeachPumpkin · 17/04/2025 19:17

IbizaToTheNorfolkBroads · 17/04/2025 16:22

My dad was a solicitor. Not the type you see when you buy a house, he worked in house for oil companies, writting contracts for drilling in international waters. Or something.

I wanted to buy an album from Our Price (for those under 40 this was a chain of record stores). I was about 14. Album of the week was something like £4, and other albums were a bit more, something like £5.

I went to buy the album when it was Album of the Week, and they tried to charge me the higher price. I pointed out the poster in window that said the lower price. They said that only applied to vinyl (tfw window poster didn't say this). I wanted a cassette because I didn't have a record player. I went home because I didn't have any more money.

Told my dad this tale. The next day he met me from school (😭) and made me take him to the shop, where upon he launched into all sorts of legalese and quoting contract law, and invitations to tear and misleading advertising etc.

I got the album, on cassette for £4.
Our price added a footnote re: vinyl only to their Album of the Week promotional posters.

Anyway, what I was trying to say above, is that an advertised price is a start for negotikns. Pretty much always it's what people pay and move on. Notably, houses and cars are where people tend to negotiate (I don't know if there's different law for these) ; baked beans less so. A seller can refuse a buyer's offer, although a friend of mine did once succesfully negotiate the cost of a sofa (in M&S coinidentally). About 15 years ago MNers caused a run on the Mottercare website, when they listed some car seats with the decimal in the wrong place ie: £12.00 instead of £120. Mothercare didn't honour those orders.

Thank you! I can imagine that might have been a bit embarrassing for you, but it’s a lovely story and you got your album for £4! Result!

bestbefore · 17/04/2025 20:45

So annoying! I also saw the discounts and then it was full price at checkout.
I did an online chat with them and she said it was a mistake.
Someone was having a bad day
!!

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