A parcel stuck at the Evri sorting office for over a week?

[Brazilagogo]

I ordered something from Vinted which I can see has been at an Evri sorting office since last Monday. Have you ever received something from Evri which has been delayed this much or am I likely never to see it? I’ve had Royal Mail letters/parcels delayed for longer but never with a courier company - they either get here promptly or are never seen again.

I had that once, turned out the package was damaged and was being returned to sender. I contacted the sender and they were able to tell me, there were no updates from Evri direct to me.

Yes, I did before Christmas
It was an order from Etsy. I contacted the seller and they got in touch with Evri.
Still took another week to arrive.

I don't know if it was because of Christmas or the type of delivery the seller paid for.

Can you contact your Vinted seller and get them to contact Evri?

I had this once. Every contacted me to say that they’d got it, but it never arrived and they later claimed it was lost in the system. The seller sent me a replacement item which arrived as expected.

This is pretty much my standard, evri are terrible, a week sometimes two, I’ve had occasions where it’s been labelled as lost, but only after chasing up with the original company as evri have never sent me notifications of lost or delayed, then the replacement hasn’t turned up either and then they both do weeks later. They’re the worst

I had this with a different delivery company but for a very expensive delivery. After being fobbed off for a few days it turned out that the package was so badly damaged that the company were refusing to deliver it.
The company (who were lovely) had been trying to contact the sellers who were refusing to engage as the delivery had been subcontracted (Highlands).

Well, I’m more reassured by your experiences. I sent the seller a message a couple of days ago to let them know it was stuck but not received any response. Vinted’s automatic message says to allow till a date in May then I have two days (two days! what if I miss it??) to request a refund.

Fingers crossed it gets here.

I had over a month recently.

Week 1. They apparently tried to deliver it three times but no one was in. The fact it was a post office and all three listed times were middle of morning and definitely open didn't phase them from this stupid lie.
Week 2: Because of the above they apparently decided to return it to me. Apparently I wasn't in either. The second time I was working in the front garden at the time they tried.
Week 3: Many apologies it's honestly now been delivered to the post office. Only it hadn't. Post office sent a photo of all their parcels and definitely wasn't there. Have you checked? (Yes) Oh, okay. It'll be there tomorrow (repeat)
Week 4: It is there. Oh! Oops you're right. It hasn't been delivered. <buyer checked> We'll find out where it is. Repeat x3
Week 5: Repeat week 4
Week 6: I tell them a claim is being put in for lost parcel. Within 6 hours, parcel has been discovered still at the sorting office. Within 24 hours delivered to the right place...

I suggest go straight to a claim as this was the only effective method.

I had a dvd from eBay stuck for a week with Evri, it was free postage so I suspect it was just cast aside like second class post, probably the very cheap option. I did get it within about 10 days of ordering it.

I had this with a Vinted parcel with Yodel Evri are fab here.
I advised the seller who could see the tracking and got a refund from Vinted

If you go onto the tracking you can contact evri.

Vinted will not do anything until 28 business days are up, they do not count weekends and bank holidays - the date they have given you is the date they will class the parcel as lost.

On the date you will get a message from vinted to tell you to claim a refund and how to do it, you get 48hours to do this otherwise they will assume you have received the parcel and pay the seller and will no longer get involved.

You get a full refund including buyer protection and posrage, the seller will also get paid.

The seller cannot really do anything as the contract is between vinted and the courier and if they give you a refund there is no come back for them to get paid.

@stopringingme I’ve gone into tracking and it says the sender has to contact Evri. Do you think since it’s a Vinted parcel it’s a different process?

Have you managed to communicate with a real person rather than a chatbot?

Due to having multiple problems, I've found that once you get over the admittedly significant hurdle of finding a human, they can be very good at identifying the actual reason for missing parcels and solving the problem.

In the last few months I've had

Parcel destroyed so wouldn't even try to deliver

Parcel paused in the system for 2 weeks before eventually being delivered after having got wet and then repackaged by Evri (the contents were in a bag with their labels on). Fortunately this one was replaced by the sender as it was previously dry cat food so obviously unusable.

Multiple occasions where I got the 'out for delivery' message at least 3 days running only for parcel to never turn up.

Also tracking just stopping at out for delivery and nothing happening for days.

I think the problem is that the system has given the public the expectation that delivery is free or very cheap and no one will pay or charge what it really costs to provide a good service so corners are cut and the local couriers are exploited so it's impossible to make a decent living without doing very long hours, so the only ones who do it are those who are desperate enough to do it and/or don't stick at it very long so don't know rounds and where places are, don't feel incentivised to complete harder deliveries (heavier parcels, further away, having to deal with flats and intercoms etc) because they get pennies per parcel.

I have found Evri very good when I order stuff from large retailers like Next, M&S, etc, I get stuff the next day, probably because they have huge contracts and don't want to lose them, much worse with eBay who are mainly private sellers or small businesses that offer free or cheap postage, It's like they just get cast aside and are stuck at the depot for ages. I haven't used Vinted but suspect it's the same. My courier is very good and I know once it is in his hands I will get a good service though

I’ve only sent a message to the sender as the Evri website suggests that they are the ones who should follow up and they haven’t replied to me.

We’ve had two really good Evri delivery drivers whilst living here for the last 10 years and I’ve had very few issues with Evri as a whole. Yodel on the other hand…

I always contact evri as a buyer as you need to enter your postcode, and unless the seller took a screenshot of your delivery address they probably will not have it.

I always ask the seller to let me know what packaging they used as evri sometimes ask for a description.

Must say I never use Evri if there’s an alternative - not after they dumped a package on a neighbour’s doorstep - several houses away. If RM is an option I use them - post is v good here - even if it cost a bit more.

It is the seller who needs to communicate with them. They are the ones with a contract with Evri.

You will likely never see the parcel. Evri and Yodel are very cheap for a reason. They have zero customer service and it is pretty much impossible to speak to a human being.

I've had this a few times.
I go in to the evri tracking and chase it (pretend to be the seller if you have to). It always moved 24 hours after contacting them. Only once have they refused to deal with me and told me to go through Vinted.
Evri has never lost a parcel for me....Yodel however always loses them for me.

Yes, me too, this week! Also Vinted.

The first three days, I received a daily email from Evri apologising that they couldn't deliver but they would tomorrow. Now radio silence.

I prefer to use Royal Mail too but often it’s not listed as an option. Presumably because there are so many places you can drop off a parcel out of hours compared to trying to find an open post office.

I usually use Click and Drop for sending RM parcels - postman collects, for free. But there’s also a parcel postbox in town, where I can drop them. I regularly send parcels from outer SW London to rural E Yorks, and they almost always arrive the following day.

How does one make a claim please?

The person sending the parcel has to do it. If you were the sender you do it via their website. Report it as missing and then wait 28 days. But unless you took out their insurance all you will get will be a refund if whatever fee you paid them.

Yes, I've had this. It's usually because my Evri courier has been on holiday and no one covers for her.

I am in the same position.
Contacted Evri after the parcel was stuck at delivery depot with no movement for 5 days. After 2 days of searching they confirmed that the parcel is ‘likely lost in their network’…and advised to contact the shipper. Did that and they are sending a new order. Fingers crossed the new one will arrive…