I live in a housing association flat, First floor. I'm disabled and had a wet room fitted via occupational health (they got a company to do it). On the morning it was completed I went out for a few hours and got a panicked phone call from my downstairs neighbour to say I needed to get home as water was gushing down my stairs (enough to seep out underneath my front door etc)
I have my own front door and my stairs are directly behind it, I opened the front door and water was falling through the ceiling above the front door, pouring all down the walls and through the loft space etc. the water pouring out went halfway up my stairs through the ceiling and walls.
I called housing association who told me I had to call the plumbers that fit the wet room, they came out, inspected everything, went into the loft and told me it was nothing to do with the wet room at all and the housing association needed to come out asap as I had water running down all the brick walls in my loft. He managed to stop the leak before he left.
Called housing back to tell them what he said and they said they would send someone out, that was weeks ago and nobody has been yet, if i call they just say someone will get back to me, now I have water stains all over my walls, weird brown lines everywhere that look like blood spatter stains dripping down the walls, my carpet on the stairs smells of damp, it now smells like mould behind my front door and around the loft, wooden front door has started to warp.
managed to get housing on the phone on friday and when i expalined they told me to just paint over it all..
where do i go from here please?