I have personally seen three instances where the parents of children with SEND were treated like this by a school for trying to enforce their child’s legal rights to appropriate support to be able to attend school safely. Due to the schools’ lack of action, of course the parents had to contact them repeatedly. In all three cases the school claimed the support the children were receiving was appropriate and claimed the parents’ communications were unreasonably frequent, when it was the school’s own behaviour that necessitates this because they were not doing their job or complying with the law and regulations or resolving the issues raised so of course the parents had to keep contacting them about this. In all three cases the parents followed the correct complaints procedure but the Trustees/ Governors did not investigate properly and simply backed the Head Teachers’ opinion so did not follow their own complaints procedure correctly. In all three cases the schools tried to demonise the parents and pretend they were unreasonable. Unsurprisingly, in all three cases the children in question were later granted EHCPs requiring the school to do exactly what the parents and the childrens’ doctors and specialists had told them they needed to do in the first place so the parents were entirely vindicated and it was clear the school was in the wrong all along. And in all three cases, unsurprisingly given the defensive and self-righteous comments from teachers on this thread, the parents never received an apology.
If having your professional failings and law breaking highlighted is “upsetting” then the correct response is to start doing your job properly and start complying with the law. It isn’t “vexatious” for parents to repeatedly contact a school that is failing a child and breaching its legal duties to a child, and if schools would prefer that parents weren’t forced to do so repeatedly the solution is to resolve the issues raised the first time they are raised.
As I said earlier in the thread OFSTED needs replacing with a proper regulator that will come down like a ton of bricks on schools and Local Authorities for illegal behaviour with sufficient levels of fines to remove the financial incentive for such behaviour, and personal consequences for the staff involved including removing professional qualifications.
There are many good teachers. In fact the class teachers in the three cases I referred to were very good. It was the Head Teachers and SENDCO that were appalling and behaving in this manner and attempting to demonise the parents to deflect attention away from their own appalling behaviour, and sadly Trustees and Governors are frequently people who do not understand their legal responsibilities, or are not properly independent and will just do whatever the Head tells them to do (often because anybody with any integrity has resigned, as they are legally required to do when the school breaks the law and won’t rectify it, so what are left on these Boards are immoral or incompetent dregs).
Many schools and teachers are fantastic but it’s extremely naive to think this kind of behaviour from schools does not occur.