Why on Earth is it so hard to cancel a Sky account? Please help before I throw my box out of the window!

[RockStarMartini]

I took over the account after I got divorced but they’ve never let me change the account holder’s name from my ex’s to mine despite me paying it from MY bank account for the past 5 years. I can’t make any changes without his authority even though he has no ties to the account at all. How the hell can I just close it once and for all?!

I think I’ve uncovered the password but they’re still not budging, they won’t give an inch 🤬

@RockStarMartini then you don't have any options. You are going to have to ask him to cancel.

I think so but how can they get away with this? They have no idea of my reasons for not wanting to be in touch, nobody else asked for this level of detail during our divorce or in fact when I recently dealt with a relative’s death. It’s really intrusive and their claim that it’s about data protection is bollocks, it’s about customer retention and that’s all they care about

Fucking hell, the solution is obvious so I don't know how long it's taken me to realise it.

You say that he won't call because he finds it stressful. But you can't call to cancel because it's his account.

So tell him that you're going to cancel the direct debit in two weeks so he's got that long to call and cancel the account and if he doesn't then it's him that will get all the letters, calls and emails about it.

When your Sky goes off, look for a new customer deal and sign up in your name, to be safe, set the direct debit up from another account. He's the previous occupier as far as they're concerned and nothing to do with you.

I had this. Finally got ex to ring them and cancel.

Now I get letters to my house, where he’s never lived, addressed to him, asking him to come back.

There’s no escape.

I found if you ask about a new service you get through straight away. Then you ask for more details. Then you say you've changed your mind and could they please just cancel the lot,,
Worked for me

I think so but how can they get away with this?

Because it's not your account! They're not doing anything underhand here, imagine if people could go around closing accounts that didn't belong to them.

I think the more pertinent question is why is your ex getting away with this! He's not a child so stop treating him like one, you can do it without sounding like a dick, you've already gone above and beyond trying to do it yourself, you can't, so tell him he needs.

@apeabs you probably do have a point 🤦🏻

I’m on another chat with the complaints team and I’ve told them I’m exH but the advisor keeps disappearing so I don’t think they believe me 😳

Good grief OP give up already, just tell him to do it!! No wonder some men are so useless if this is how they're coddled.